3CX integration with external APIs

[ALCTECH]

When one of our customers receives or makes a call, the 3CX PBX is able to automatically write to a custom database (customer-specific) by writing the details of the caller ID (based on the telephone number) and how much the call lasted. How can I do? The database is not a certified 3CX CRM database.

 

[Evolute IT]

When one of our customers receives or makes a call, the 3CX PBX is able to automatically write to a custom database (customer-specific) by writing the details of the caller ID (based on the telephone number) and how much the call lasted. How can I do? The database is not a certified 3CX CRM database.

If it's SQL, you can use the Database Integration. Otherwise, you can create your own API for your database and talk with it via a custom CRM template.

The features are: lookup, creation and call journaling (at the end of the call only.)

 

[VoIPTools]

If you need to go down the rabbit-hole even further, you can look at our VoIPTools API, or see what options are possible later this year with the announced V18 REST API and Gateway service.