3CX intermediate exam

[RENIER.HECHTER@ENTERPRISE]

Good Day Community,

How do you get to pass this 3CX intermediate exam I wrote this exam 3 times now and failed my scores were as followed 1.22/30 2.24/30 3.23/30 and I realy want to move on with this certification I would like some advice on how to pass this exam thanks in advance.

 

[eddv123]

Probably not what you want to hear but study the material over and over:
https://www.3cx.com/3cxacademy/videos/intermediate/

In my view however the real learning of 3CX is in the setting up and configuration of the system - where the exams and supporting study material give you the information to pass the exam itself, you really cant beat hands-on experience.

 

[StefanW]

My tip would be to play with "Extension Groups" and get familiar with the "3CX SBC".
You lost on those 2 topics 4 points!

 

[Clément Rousseau]

3c certifs shouldn't be really hard if you understand that you have no timer and you can check in 3cx documentation and formations what you want. I suggest you to do this while passing the exam.

 

[craigreilly]

Open book is not the way to go... study the material.... learn it well... practice.
I would never go to a client site and "Open up the user manual" when they ask me to set something up.

 

[AWS2P]

Open book is not the way to go

I agree but yes and no, for example you can have some questions about 3cx features you never use or very few and of course in that case any docs are welcome to start somewhere.
Taking time to read is never wasted time.

Now French people is confined home due to Covid19, then days are now very very very long journey, so time to read and pratice on demo PBX is here.

 

[greychain]

It's computer software it changes all the time, what worked yesterday may have been removed from the software and added to the paid for version

 

[John Paul]

My tip would be to play with "Extension Groups" and get familiar with the "3CX SBC".
You lost on those 2 topics 4 points!

I had no problem with the 2 first but the Advanced has very tricky words and presentation regarding the logs where we aren't sure if the way the log is presented (ex: with the "header" section) are just to leave it with the main lines of code or if we should say that by having a missing "header" info it is wrong. English is very poor and sounds more like we aren't supposed to be selling 3CX licenses as it forces us to invest more time retrying than selling and installing. I've several installations running great and even mobile users.. taking advantage of most features. Now I'll have to guess that in another 30 days I'll have to be lucky to understand the English wording on the next test. Not really what I was expecting. I've been working with networking and VoIP for a long time and installing Fortinet phone systems. Decided on 3CX because it is much superior but the way the tests are presented are meant to confuse and force us to give up. This is not testing our knowledge, it is a lack of respect. What is the reason to confuse with questions that aren't to test knowledge but instead English? There are ways to test people's knowledge by using correctly placed phrases so there isn't another way to understand the question. Had to rant in here because my waste of time and dedication to 3CX is by a small thread just because of this last test. I know and feel comfortable with any configuration and troubleshooting, never requested any help in the forums or from 3CX!

 

[John Paul]

I missed to disclose that I've only had the need to get an explanation about a popup warning after a Pro license installed and still getting the popup about expired license. It was gone after a few days. I think it wasn't a bad configuration and can't blame 3cx too. Regarding to my workers that work with voip everyday and feel very comfortable with its troubleshooting... the questions have 2 faces! . As I explained before, when you get a capture you see the whole code including the header, one of the questions doesn't show the header info (block) but shows all the correct line, however because the text if not formatted as code, one has to understand that the question is only related to the line statements and not format. There are many others that are a hit a miss even for people with lots of experience, and so we can say that it is a matter of luck. I'll have to get ready for 30 days retrial myself! If I fail then I believe that luck is not on my side with dubious questions.

 

[AWS2P]

I'm French and i've passed the 3 levels of certification, tests were only available in english so like you sometime isurely trapped with misunderstanding or doubt because of barrier language.
But finally i've got the 3 levels so you have no reason to fail one more time as you know now how 3CX ask questions.

 

[John Paul]

Hopefully! I really like their solution and our clients are very pleased. Thanks for the encouragement! I'm in USA but I'm Portuguese so English i not my first language too!

 

[greychain]

I'm English and only speak English, not American. I found some of the questions difficult to understand and some ambigous.