3cx is down

[DennisMurithi]

Hi

Getting
took too long to respond


Try:

• Checking the connection
• Checking the proxy and the firewall
• Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

[Saqqara]

Need more info

hosted in the cloud
3cx hosted
self hosted on our server - Debian or windows

 

[DennisMurithi]

Hi @Saqqara - sorry hosted on the cloud. I currently have 2 agents in the queue which has not "kicked" them out so they are still making/recieving calls.

My immediate vendor is uncreachable.

 

[Saqqara]

Unless you have access to the cloud management console , or have access to the 3cx via ssh there is not much you can do until you contact your supplier

 

[DennisMurithi]

Unable to reach management console to check/restart services. As well as access to the 3cx via ssh.

Let me keep trying the vendor.

Thank You.

 

[cobaltit]

So if they are making/receiving calls then 3CX is not down, just access to the management console. If the instance is under your name/company then you can try reaching out to 3CX hosting support:

If it's in your partners name you are SOL.