3CX IVR and Call Queues Multi languages

[josecaride]

Hello everybody,

I'm trying to set an IVR with Call queues, for customer services and technical support. I need it to handle multi language, which means in the welcome menu of the IVR the customer should choose his preferred language for the call.

I know that in 3CX if you change the language for the prompt set messages, will change for all message.

Is there any simple way to set it up?

Thank you for your answers

 

[Pierre_3CX]

Hi there,
System prompts language is global ("Please wait while I transfer your call", voicemail, etc...), but nothing prevents you to have an IVR with different options to different queues, where an intro prompt / music on hold message can be in any language of your choice and have separate agents...