3CX License Limit is Reached

[Anjanette Paez]

Hi, Good day.
We received email regarding my above subject.
I searched on this thread and I found some instructions like below.

> Activity Log, Dashboard >> Activity Log >> Filter:

When I have done this, I already saw the active calls which triggered the maxed call.
May I ask what I will I do to this call logs? Am I going to delete this? How?

 

[bitn2]

Just do nothing except monitoring how often this happens. When its every day than your licence is to small.

 

[Anjanette Paez]

I see. I thought we can configure this.

 

[bitn2]

I see. I thought we can configure this.

Yes you can, to do so you need to extend your licence.

 

[Anjanette Paez]

Okay. Thank you for the information.

 

[SteveITS]

Other than increase the license, you could try to lower your SIP trunk call limit and therefore limit the number of simultaneous calls, leaving more capacity for internal calls.