3CX live Chat & Talk does not work while naigating

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meartechnology

Silver Partner
Advanced Certified
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Guys,

Great work on the Chat plugin for 3CX we have been testing this both as a wordpress plugin and on a asp.net page. We love the potential but have one big issue with it.

Every time the user changes pages their chat closes they are prompted to login in again. We will right a work around that will open the chat in a new popup but it's not the ideal solution as it will rely on us re-coding. We have the skills to do this but not all 3CX users will. I have not spent much time looking at the JS file to see if I can re-write it to store a persistent session allowing to traverse pages.

Would really like this to be resolved so that users can navigate.

Feature Request:
  1. Knowing what page the user is on would also be a nice option. (e.g. If they are on our Hosted 3CX page it would be nice to know that is the page they are looking at.
  2. Being able to select Queue after authenticating would be good too (Select Sales or Support).

Thanks
 
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Guys,

Great work on the Chat plugin for 3CX we have been testing this both as a wordpress plugin and on a asp.net page. We love the potential but have one big issue with it.

Every time the user changes pages their chat closes they are prompted to login in again. We will right a work around that will open the chat in a new popup but it's not the ideal solution as it will rely on us re-coding. We have the skills to do this but not all 3CX users will. I have not spent much time looking at the JS file to see if I can re-write it to store a persistent session allowing to traverse pages.

Would really like this to be resolved so that users can navigate.

Feature Request:
  1. Knowing what page the user is on would also be a nice option. (e.g. If they are on our Hosted 3CX page it would be nice to know that is the page they are looking at.
  2. Being able to select Queue after authenticating would be good too (Select Sales or Support).
Thanks
Hello @meartechnology ,

We are working on preparing a solution that will pop out the chat window. We will keep you updated with out progress. Stay tuned :)
 
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