3CX Live Chat - Terrible mobile responsiveness

[techcare]

G'day guys,

Decided to give the new live chat function a go on my website. Straight forward install so that is epic, well done!

While it appears to work well on Desktop/Laptop's when I try to use it on a Samsung S22 (presuming it is the same for all different types of mobile phones) the responsiveness of the chat plugin is woeful. Some options are half out of the screen. Rather than nice and simple and elegant it is frustrating which is terrible for potential clients or customers.

 

[Alphabetic]

Wordpress or HTML?

Did you adjust any of the window size settings

 

[techcare]

Wordpress or HTML?

Wordpress

Did you adjust any of the window size settings

Where do you adjust this? Take a look for yourself = https://www.techcare.net.au

 

[Alphabetic]

Looks fine when using iPhone

 

[N_G]

We are working to improve mobile responsivesness, a new UI is coming in a matter of weeks

 

[techcare]

Stoked to hear that @Nick Galea and looking forward to it.

I can see a lot more of my clients want to implement this. But it would be epic with more customizability. For example:
- Visual que to say we're offline
- Pop out after X seconds (bring the customer/client attention to it)
- More details from the customer (e.g. phone number)

Just some thoughts

 

[Vali_3CX]

This is how it looks on my iPhone:

 

[techcare]

Maybe it is an Android thing?

I tested with Edge and Samsung Browser on S22.

Thanks for testing guys @Vali_3CX and @kieferschild

 

[N_G]

Stoked to hear that @Nick Galea and looking forward to it.

I can see a lot more of my clients want to implement this. But it would be epic with more customizability. For example:
- Visual que to say we're offline
- Pop out after X seconds (bring the customer/client attention to it)
- More details from the customer (e.g. phone number)

Just some thoughts

Good points! i think many of them are almost done as well. But we need a bit more time. Also this will be coupled with whatsapp integration, so you have live chat, whatsapp, sms all via the same interface

I dont forget we are on the only live chat solution that can elevate to inplace call via WebRTC (i.e. not dial an outbound number thats easy of course) So actually get your leads talking to you, not texting to you.

 

[mysharedfaith]

Good points! i think many of them are almost done as well. But we need a bit more time. Also this will be coupled with whatsapp integration, so you have live chat, whatsapp, sms all via the same interface

I dont forget we are on the only live chat solution that can elevate to inplace call via WebRTC (i.e. not dial an outbound number thats easy of course) So actually get your leads talking to you, not texting to you.

Do you know when the fix will be completed for mobile responsiveness? The chat box takes up entire screen on mobile and is slightly off to the left on my website www.mysharedfaith.com. I love the product by the way!

 

[Vali_3CX]

The chat box takes up entire screen on mobile and is slightly off to the left on my website

Mobile device, Android/iOS? Device model? Operating system version? Browser/version?

 

[mysharedfaith]

Mobile device, IPhone

 

[Dmitry Yurkin]

Hello, @mysharedfaith, as we discussed in other thread, we are preparing Livechat update with mobile UI fixes. It's coming on upcoming weeks.