Hello. My client reported to me that they cannot longer unlock the door from their phones.
When I check the "phones" on the 3CX panel I see the Fanvil i31S configuration is gone. Out of desperation and trials and errors, I deleted the extension associated with the device. Now I cannot even access it. Because 3CX changes the default username and password I cannot enter the web interface of the i31S. I can't find anywhere on the web or documentation on how to factory reset this device. I really don't want to do that because that means I will have to enroll all the users with their keys and pins again. Because of this, the device keeps trying to log into the system therefore it blacklists the IP address.
I am at lost. I don't know what can I do. I also tried to restore the from previous backups but for some reason, the i31S does not show up on the list of phones.
I will really appreciate any hint or help. Even the worst, like resetting the device but I don't even know how to do that.
Fabian
When I check the "phones" on the 3CX panel I see the Fanvil i31S configuration is gone. Out of desperation and trials and errors, I deleted the extension associated with the device. Now I cannot even access it. Because 3CX changes the default username and password I cannot enter the web interface of the i31S. I can't find anywhere on the web or documentation on how to factory reset this device. I really don't want to do that because that means I will have to enroll all the users with their keys and pins again. Because of this, the device keeps trying to log into the system therefore it blacklists the IP address.
I am at lost. I don't know what can I do. I also tried to restore the from previous backups but for some reason, the i31S does not show up on the list of phones.
I will really appreciate any hint or help. Even the worst, like resetting the device but I don't even know how to do that.
Fabian
