3CX Media Server Issue

[insight3]

We are having an issue with one 3CX server we run.

The IVR will just randomly stop working, incoming calls are answered however they have no prompt.

If we restart the media server service the system pops back into life.

The system was running on windows, however, we migrated to Debian last week and the issue persists.

Does anyone have any ideas, checked the logs and can't see a thing?

 

[YiannisH_3CX]

Hello @insight3

Please try to run the firewall checker to confirm that all ports are configured and forwarded correctly. There were ports added in the latest update of the phone system and if you have not forwarded those ports you may face an issue with audio.

 

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Does your machine have enough resources?