3cx more provisioned Phones for Extension Error

[Tomas Raska]

Hello,
I have provisioned 2 Phones for my Extension (Yealink T48G and Yealink T42G), but in "Phones" I see, that booth Phones have same MAC Address, but different IP and Phone Type + FW (In Extension / Provisioning booth Phones have different MAC).
And when I click in "Phones" on "Config" button, I see everytime only config for T48G (first phone).

Is it possible register to one Extension more Phones or this is bug.
Thank you

 

[Tomas Raska]

Nobody from 3cx?

 

[GiannosC_3CX]

Hi Tomas,

Regarding the above, the management console (at Phone tab) by design keeps the mac of the phone provisioning (mac, model, fw ,etc..) which it has nothing to do with the SIP flow or to interfere the communication between IP Phones and 3CX phone system.
The system takes the user agent details during registration and check if this user agent (ua) is listed for the user (extension). Now if you have two phones of the same model and vendor on the same extension number, the system take the first mac address that match with the first phone at the phone list under the specific extension. However, this is not happened if you are using different IP phone vendor. Please note this is a known issue and we are working to get it completely addressed in a future service pack. Please note again this is visual issue and not functional issue.