3CX new voicemail email notification recipient management

[Jae.Yoo]

Hello,

I am having an issue managing recipients for notification emails.

eg.
When someone calls from outside to our main number and leave voicemail, we have a few people receiving the email with a subject starting with, New Voicemail: MAIN: and the email contains voice records. the recipients appear to be be random.

we have hired new person and the new person needs to get the email.

when I googled it, its results suggested to check groups or ring groups, however, one of the current recipient's email address does not exist anywhere.

could anyone advise me where to manage the recipients?

Thank you in advance.

 

[Evolute IT]

Hello,

I am having an issue managing recipients for notification emails.

eg.
When someone calls from outside to our main number and leave voicemail, we have a few people receiving the email with a subject starting with, New Voicemail: MAIN: and the email contains voice records. the recipients appear to be be random.

we have hired new person and the new person needs to get the email.

when I googled it, its results suggested to check groups or ring groups, however, one of the current recipient's email address does not exist anywhere.

could anyone advise me where to manage the recipients?

Thank you in advance.

This sounds more like a email setup problem, may be in your distribution groups?

Anyways, we need more info:

• PBX version
• Local or Cloud?
• What license?
• How are you setup?

The email you received looks like a "Voicemail for Ring Group" which is received by every member of the group (if they have an email set). This is completely independent of their personal voicemail.