3CX not run background in Android

[ducth]

Hi all,

I have some problem with some my user. They cant receive a call when smartphone screen turn off.
So i found 2 tutorial for config PUSH.
https://www.3cx.com/docs/
https://www.3cx.com/docs/
Now i must follow what? My 3cx is version 15.5.9348.3
and where is my Web Management Console. Is it old version?

 

[YiannisH_3CX]

Hello @ducth

With the PBX version you are running you should follow this guide. After you complete the credentials in the management console you will need to send a new welcome email to all Android users so they can reprovison the phones using that.
Make sure that Push is enabled for the affected extensions under the extension settings and that the 3CX client is excluded from all battery saving settings on the Android devices as some types it can cause issues with Push.

and where is my Web Management Console. Is it old version?

That is from a previous version of the PBX so you can safely ignore it.

 

[ducth]

Hello @ducth

With the PBX version you are running you should follow this guide. After complete the credentials in the management console you will need to send a new welcome email to all Android users so they can reprovison the phones using that.
Make sure that Push is enabled for the affected extensions under the extension settings and that the 3CX client is excluded from all battery saving settings on the Android devices as some types it can cause issues with Push.


That is from a previous version of the PBX so you can safely ignore it.

thanks for your support. but i dont see any config on firebase(etc: ip public...). how to firebase can understand and connect to my voice ip server.

 

[YiannisH_3CX]

As specified in the guide you just need to create the server key and the sender ID and copy those in the management console.
The PBX contacts the google server to send the push message, not the other way around.