Solved 3CX not send RPS request

[Albert464]

Hi, we have cloud PBXs on AWS, but when I try to set up a Yealink T46S phone, I get this error from 3CX:

RPS request for Yealink T46S IP Phone of XXX NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link https://xxxxxxx.3cx.it/provisioning/xxxxxxkki/ in the phone web interface. Error Message:

And nothing is specified as "error message".

 

[cobaltit]

That can be for any number of reasons, but typically it's a problem on the Yealink side which 3CX has no control of, or this phone was previously setup in RPS via another method. Is this a used phone?

 

[Albert464]

That can be for any number of reasons, but typically it's a problem on the Yealink side which 3CX has no control of, or this phone was previously setup in RPS via another method. Is this a used phone?

I confirm it is used, I solved it by contacting Yealink. The MAC was associated with an RPS server.