3CX Notification: 3CX Debian OS Update Failed

[techemi]

Hello,

I am using the 16.0.9 version, trying to upgrade to 18 (Debian 9 to 10), but it keeps logging me off.
Find attached the log file which is supposed to describe the fail reason
All i see is this :

Oct 25 09:14:09 tcx-phone-system-2-vm google-accounts: INFO Adding user technique to the Google sudoers group.
Oct 25 09:14:09 tcx-phone-system-2-vm google_accounts_daemon[822]: Adding user technique to group google-sudoers
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: Stopped Daily apt download activities.
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: Reloading.
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: apt-daily-upgrade.timer: Adding 12min 36.600556s random time.
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: Starting 3CX PhoneSystem 01 Hotel Module...
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: Started 3CX PhoneSystem 01 Hotel Module.
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: apt-daily.timer: Adding 7h 20min 43.330089s random time.
Oct 25 09:14:12 tcx-phone-system-2-vm systemd[1]: Started Daily apt download activities.
Oct 25 09:14:18 tcx-phone-system-2-vm systemd[1]: Reloading.
Oct 25 09:14:18 tcx-phone-system-2-vm systemd[1]: apt-daily-upgrade.timer: Adding 31min 35.691240s random time.
Oct 25 09:14:18 tcx-phone-system-2-vm systemd[1]: apt-daily.timer: Adding 8h 40min 23.486844s random time.
Oct 25 09:14:18 tcx-phone-system-2-vm systemd[1]: Reloading.
Oct 25 09:14:19 tcx-phone-system-2-vm systemd[1]: apt-daily-upgrade.timer: Adding 8min 1.017947s random time.
Oct 25 09:14:19 tcx-phone-system-2-vm systemd[1]: apt-daily.timer: Adding 8h 13min 30.271061s random time.
Oct 25 09:14:19 tcx-phone-system-2-vm systemd[1]: Reloading.
Oct 25 09:14:19 tcx-phone-system-2-vm systemd[1]: apt-daily-upgrade.timer: Adding 57min 55.639312s random time.
Oct 25 09:14:19 tcx-phone-system-2-vm systemd[1]: apt-daily.timer: Adding 4h 45min 15.576569s random time.


I started the Upgrade at "Oct 25 09:01:"

Thank you

 

[ChrisC_3CX]

Just to confirm, was this instance deployed via PBX Express or the 3CX Partner portal, or did you perhaps manually create it in Google Cloud and then install 3CX?

As a quick test, could you reboot the VM and then try again? Please provide the new log and email should it fail again.

Note: I'd recommend rebooting during out of office hours to avoid downtime.

 

[techemi]

Just to confirm, was this instance deployed via PBX Express or the 3CX Partner portal, or did you perhaps manually create it in Google Cloud and then install 3CX?

As a quick test, could you reboot the VM and then try again? Please provide the new log and email should it fail again.

Note: I'd recommend rebooting during out of office hours to avoid downtime.

Hello,

I think we have used the 3CX Partner Portal when we first deployed 3CX ,but then later i had a problem updating from 15 to 16 with os upgrade and i had to install it manually.
I just rebooted the server, added extra ram and disk, but this failed again.
Here is the log file

 

[NickD_3CX]

Hi!

Your problem is in this line:

[31m[10:20] Preparation: Found an uncommon source list in /etc/apt/sources.list.d/: google-cloud-ops-agent.list - 0[39m

Seeing that you did it manually, at this point I think probably the best option would be:

1. Take a backup of your 3CX and download it to your PC
2. Shutdown the instance in your GCloud account
3. Deploy a new Google Instance through the customer portal and restore your backup during this process
4. Once you have verified that everything is OK, you can delete your old instance.

 

[techemi]

Ok thank you.
Have you stopped hosting 3CX on DigitalOcean cloud droplets?
I cant see it on the dropdown list

 

[ChrisC_3CX]

We've actually only recently added DigitalOcean to the 3CX self-hosted list of options, however, you will need to switch to our new customer/partner portal to get the new deployment wizard and hence DigitalOcean as an option.

Just click on the "Try new portal" button on the top right corner:



Remember to check out our guide too: https://www.3cx.com/docs/hosted-pbx-digitalocean/