3CX ODOO INTEGRATION - Call Journaling

[VOIP-CRM]

hello,

I'm trying to integrate 3cx with ODOO.

I implemented the solution using the rest API and the "3cx template generator" using template xml

the search for contacts works and the creation of contacts works well.

I'm now trying to implement call journaling, but I can't find how to do it.

if someone has implemented this already, please help me

I thank you in advance.

 

[Evolute IT]

hello,

I'm trying to integrate 3cx with ODOO.

I implemented the solution using the rest API and the "3cx template generator" using template xml

the search for contacts works and the creation of contacts works well.

I'm now trying to implement call journaling, but I can't find how to do it.

if someone has implemented this already, please help me

I thank you in advance.

Odoo is complex and the call journaling scenario is as well. What do you have as of now in terms of scenarios? This will help us guide you.

 

[VOIP-CRM]

Odoo is complex and the call journaling scenario is as well. What do you have as of now in terms of scenarios? This will help us guide you.

I have the contact search using a phone number and the "CreateContactRecord" scenarios.

I'm trying to create a call journaling scenario that allows you to:

once the call is over a call notification will be sent to the CRM REST API then I retrieve the call information to add it to the contact record in the CRM database

 

[Evolute IT]

I have the contact search using a phone number and the "CreateContactRecord" scenarios.

I'm trying to create a call journaling scenario that allows you to:

once the call is over a call notification will be sent to the CRM REST API then I retrieve the call information to add it to the contact record in the CRM database

You need to use the ReportCall scenario using the EntityId/EntityType you return in the lookup scenario.

 

[VOIP-CRM]

You need to use the ReportCall scenario using the EntityId/EntityType you return in the lookup scenario.

I found a call journaling scenario from Zoho Template.

can this scenario provide me with what I need for call journaling (call information)

 

[Evolute IT]

I found a call journaling scenario from Zoho Template.

can this scenario provide me with what I need for call journaling (call information)

More or less. You will need to adapt it to whatever you need for Odoo.

https://www.3cx.com/docs/server-side-crm-template-xml-description/

 

[VOIP-CRM]

I will try this solution and let you know if it works.

Thak you for your help