3cx outlook plug-in doesnt work

[Bogdan]

getting the attached error, "Could not connect to Microsoft Outlook Plug-in at CRM Integration module" when I try to call a contact with 3CX.
Myphone/3cx desktop client is working fine and I can see the plug-in enabled in Outlook.
My first instinct is to install the CRM integration module but do I need to (and where is...)?
Am I missing something obvious?
Im running win 7 x64 with Outlook 2010 x86 and 3cx is v10 sp2

 

[davidbenwell]

have you installed the desktop components?

 

[Bogdan]

yes

 

[adamsc75]

I'm having the same issue with Outlook 2003.

Everything works fine, it pops up, seacrhes the outlook contact lists etc, but if I try and open a contact and dial by using the buttons at the top that 3cx puts in, I get "could not connect to microsoft outlook plugin at crm integration module"

If I make the user a local admin, it works no problem at all! I cannot use this as a solution, we need to maintain control over our user permissions etc on the machines. I have tried modifying permissions on a folder by folder basis, c:\Program Files\3CX Assistant, c:\Program Files\Common Files\Microsoft Shared\VSTO, c:\Program Files\Common Files\Microsoft Shared, c:\Program Files\Microsoft Office... then I came across... c:\Documents and Settings\All Users\Application Data\3CX Assistant CRM Integration

I gave machine users full access to this folder, it contains a file called TAPI Service Provider.ini, and hey presto it now works no problem. I'm about to test this on a few more users machines and see what happens.

I hope this may help anyone that may have the same problem.