3CX Outlook Plugin Disabled Functions

[Vrig]

Hello,

we are using the 3CX 12.5 with 3CX SoftPhone Client 12.5. After i successfully installed the 3CX Outlook Plugin (also it is been loaded in Outlook) – i can not call a contact. The ribbon bar has a new entry with “3CX” and when i select a contact i get the available telephone numbers (office, home, etc..) BUT they are greyed out and disabled, at every contact. also the right click context menu has the “call contact with 3CX” but it is disabled…

thanks for helping!

 

[Desort]

Any news about this issue.

In my case Outlook only shows an empty entry in the context menu for a contact instead of "Call contact with 3CX".
And in the 3CX plugin manager there is only a "general" entry, no "Outlook".
In Outlook the 3CX plugin is up and running.

 

[NickD_3CX]

In Outlook go to File -> Options -> Add-Ins and check if the 3CX add-in is in the Active/Available section, if not move it there, restart outlook and check again.

 

[Desort]

The Add-in is active.
I'm using Outlook 2007 btw.