3CX Overlap calls

[Khaled-Quenawy]

we face big issue after new update 16.0.8. that while any one call our Generic SIP from outside. and at same time there is any ext try to call any different outside number.
then we find that these 2 different calls be 1 call and connected together.

 

[N_G]

Check that this happens on a supported SIP trunk. If not, then you have to contact your SIP trunk provider. Always use supported SIP trunks.

 

[Khaled-Quenawy]

Check that this happens on a supported SIP trunk. If not, then you have to contact your SIP trunk provider. Always use supported SIP trunks.

Dear Mr. Nick Galea.
we don't have any Supported SIP trunk in Saudi Arabia. also we receive and make calls.
so the SIP provider will say same thing. Please check with 3CX Team. you make update not them.
also how we can download and install the previous version. 16.0.7

 

[N_G]

No sorry you have to contact your SIP trunk provider. There are global providers available that should surely work in Saudi Arabia. We are not checking unsupported SIP trunk providers.

 

[Khaled-Quenawy]

OK, just how to uninstall last Version 16.0.8 and back to 16.0.7.
as you have supported and unsupported (Generic) SIP and Gateway so why you force us to run your last update.
as it may cause any issue with any unsupported SIP (that you already allow it to run in your Services ) as Generic.
we need way to run any Version we need.
as for Microsoft there is Win 10 now but if you need to run XP you can.

 

[ChrisC_3CX]

We could possibly look into it a bit and try to narrow down the cause of the issue, despite the fact that your description suggests it resides outside of 3CX, but to do so would indeed require the use of a 3CX Supported SIP Trunk.

Do bear in mind that the update from v16 U7 to v16 U8 did not include any changes involving SIP Trunk functionality.