3CX Phone delay and Transferring issue

[techies]

Hi there,

Our clients 3CX system seems to be have a delay issue on 3CX when answering the phone via the desk app or browser Also, when answering, the call can take between 4 and 10 seconds to get sound transferring. This issue is happening with many of the employees there. They are on version 20. Please let me know if you need more info.

 

[Alphabetic]

What is the specification of the server?

 

[techies]

It's cloud based.

 

[Alphabetic]

as in 3cx hosted?

 

[techies]

Yes

 

[telecom10]

Was this ever resolved? We currently have a client that when using updated Chrome/Edge PWA or direct login once clicking to answer call it takes 4-9 seconds before audio. Everything is fully updated as of late last night. Yet when logging directly into web client through Firefox it works well.