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Please try the following and let me know if that works for you:
Navigate to Dashboard / Push Account and delete the server key and sender Id values (save them somewhere as you might need them after the test). Press on to save the settings
Now the dashboard should say 3CX account next to the Push account.
Navigate to Activity log / Settings and set the logging level to verbose
Restart all 3CX services
Log back in to the management console once services finish restarting
Send a new welcome email to an affected device (very important)
Re-provision the device with the new welcome email.
Put the 3CX client to the background or lock the device and wait for 1-2 minutes to make sure that the PBX will use Push.
Make a call to the extension.
Let us know if the call was successful or not
I did exactly what you asked, including the welcome mail resent and here's the result 3 minutes after pressing the attachment in the mail and leaving the app open and the phone to put itself to sleep :Please keep us updated
But that's not enough. Oppo's software will still kill the app unless you take two more steps.I have been having the exact same issues (with various Android Phones eg. OPPO, Google Pixel, Samsung Galaxy, etc).
Interesting, I had to dig in the options to find where Samsung had hidden it but it's there. I did all that on all the phones, I'll be back with results.But that's not enough. Oppo's software will still kill the app unless you take two more steps.
one extension per phone.Questions.
1) Are all these phones registered on the same extension number or are they on separate extension numbers?
it's a ring all queue, as you can see in the second video.2) The number you're calling is a queue? What's your queue config? Ring all?
this is quite worrying to read. Samsung phones are the worst offenders in term of system modification with their 250+ system apps preinstalled because they try to push Samsung apps and Knox for enterprise use (even if they're the most sold and most used because marketing), and Google phones lately are 1k€+ plus simply unavailable in Europe.Quite frankly best enterprise phone is an iphone, but if Android then stick to mid to high range phones from Samsung and Google for example - and recent ones.
All the phones we have in our entreprise fleet are on the latest widely distributed version of Android, 7.1. All the phones we have range from 400€ (xcovers) to 800€ (s7), and I can confirm I have the same issues on a pure stock Android Google Nexus 5x as well. The Apple PUSH infrastructure might be better (because it's hard-coded in the phone itself and the only option you have), but there are plenty of Android apps that are working well. I hope you're not on the 3CX Android dev team...The problem with Android is that there are many versions of Android OS, often customized and then coupled with many many different hardware versions and this makes it much more difficult to test. Also quite frankly Apple PUSH infrastructure is better. So yes Android is 150 euros cheaper than iphone but there is a reason for it.
It's not phone-dependent. You have reports from people using almost every kind of device on the market. And Android has become quite device-agnostic in the last two major versions...But we will go buy an Xcover today and retest
Hello, I have read through all these posts and do not seem to find resolution to the call issue unless I am mistaken. One of my salesman is having issue where his samsung phone with latest updates is not receiving a single call in the 3cx app whether on cellular or wifi.
Had also problems with my Samsung S8 not getting a call mostly on cellular.
After disabling the Tunnel option, the system seems to be much more stable.
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