3CX Phone Issues

[EmmaDeighton]

Hi there,

We are using the 3CX phone systems and majority of our staff are working remotely at the moment and they are having some of the following issues:

1. Their Do Not Disturb doesn't turn off properly, as in it says it has been turned off but if someone tries to call through to them, it says they are still on Do Not Disturb.

2. If they are on a call and someone tries to buzz through to them, their original call will just drop out. Is there any way to fix this issue or stop it from occurring?

3. There is a period of about 10 seconds when a call is put through where the line appears to be silent on both ends before the call actually kicks in. Is there any way to get rid of this?

Any help on the above issues, or suggestions to try and fix them would be great.

Thanks,
Emma

 

[JohnS_3CX]

Hi Emma,

You will have to provide some more information so we can understand your setup.
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

1. What are they receiving calls on? (i.e deskphone, 3CX Windows or Mobile Client, Webclient)

2. This depends on the forwarding settings of the extension and can indeed be adjusted. If you are looking for call waiting then your need to enable accept multiple calls. Alternatively you can send the calls to a different destination while the line is busy. Currently I imagine your busy destination is set to "End Call". Here's what to look for as an example


3. When calling from extension to extension? When calling from an extension to an external line? This will also depend on what you reply on question 1.

 

[EmmaDeighton]

Hi John,

Thank you for your reply.

For question 1. we are using Mobile Client.

And for question 3. it occurs from when an external call is put through to an extension.

Thanks,
Emma

 

[JohnS_3CX]

Thanks, please also follow the link I posted above and include all the information requested from there so we can understand your setup