3CX phone not able to pickup voicemail on Switchvox

[PGaffney]

Odd problem.
Backend I'm currently using Switchvox from Digium as a PBX. I tried the 3CX soft phone (which I really like) and noticed that it was unable to pickup voicemail. Here's what happens:

Start 3CX soft phone. Phone registers with server.
Voicemail indicator comes on.
Press button to call voicemail on server. Voicemail answers - "Password?"
Enter password.
System responds "incorrect password. Password?".

1st time I think I've forgotten the password - so I go into the extension configuration and reset the voicemail password for the extension. On the 2nd try I get the same "incorrect password" response from the voicemail system. On the 3rd try I use an alternate IP softphone and get right in.

Anyone else seen this behavior with Switchvox or an Asterisk based PBX?

 

[SY]

Odd problem.
Backend I'm currently using Switchvox from Digium as a PBX. I tried the 3CX soft phone (which I really like) and noticed that it was unable to pickup voicemail. Here's what happens:

Start 3CX soft phone. Phone registers with server.
Voicemail indicator comes on.
Press button to call voicemail on server. Voicemail answers - "Password?"
Enter password.
System responds "incorrect password. Password?".

1st time I think I've forgotten the password - so I go into the extension configuration and reset the voicemail password for the extension. On the 2nd try I get the same "incorrect password" response from the voicemail system. On the 3rd try I use an alternate IP softphone and get right in.

Anyone else seen this behavior with Switchvox or an Asterisk based PBX?

Here is description of problem with asterisk - http://www.3cx.com/forums/dtmf-tone-is-not-submitted-correctly-including-log-13711.html
You need to report this problem to Switchvox support.

Thanks