3CX Phone Not initiating Dailing

[Juanv]

Hi Guys

I'am running into this issue on several of our 3CX machines mostly running on SP5 .......

Soft phone shows registered so all seems good but when i dial the number and after hitting the call button nothing happens it goes back to the default soft phone screen...... even trying *777 it goes back to the default screen, I will then need to close the app and re-launch it again, i can dial out again a few times but then it does the same thing and i need to re-launch the app!

Any Ideas :?:

 

[Pierre_3CX]

Hi Juanv,
What OS are you running ?
Are you 100% up to date on your windows updates ?
Have you got an audio card on this machine ?