3CX phone system is not connecting properly

[Dinz DX]

Hi,

In my team 3CX is not working properly that means if we make a call means it will shows like hanging and the we continuously try up to 3 or 4 times means it will connect.

it happens only in outbound calls kindly tell me the solutions.

 

[Alphabetic]

Are you using softphone? And are you using Google Chrome

 

[Dinz DX]

Are you using softphone? And are you using Google Chrome

yes we are using 3CX softphone

 

[Alphabetic]

Are you using Google Chrome?

 

[Dinz DX]

Are you using Google Chrome?

ya

 

[Alphabetic]

What is hanging? the google chrome window or the softphone itself? are you copy and pasting numbers in or are they contacts in the address book? are you searching by name or number when you dial? Is this on every outbound call? Can you replicate 100%? Does it hang when you dial your VM ext.

can you also provide this info:

• 3CX Version, e.g. Standard Annual 16.0.2.910
• Server OS, e.g. Debian 9 / Windows 10 Server 2012 R2 / Raspberry Pi
• Is the 3CX Server Hosted and where?
• IP Phone Make/Model/Firmware
• Provisioning Method: Local / VPN / STUN / SBC
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES / NO
• Are custom Phone Templates being used: YES / NO