3CX Phone to FreePBX problem, help please

[koztax]

Hi, i am a rookin on this matter, im a a rookie on networks to be honest.

I´m on my final year of 12th grade (portugal), ad i a an intern on a buiseness and my function is to build and implement a voip server so the workers can call between themselves, do outbound calls and recieve inbound.

I have installed:

UBUNTU SERVER 12 LTS as base os

Asterisk 11.3.o as pbx

and finnaly

FreePBX 2.10


The network is set and the extentions too

Screencap

so the problem is:

When i try to connect the softphone 3CX to the PBX i get a "authentication failed" error

Here is the debug console

Screencap

and the profile configurations

Screencap

so once again, the proble is , i cant authenticate on the pb server, how can i resolve this problem ? Help please.
if it is needed any other logs warn me and i will provide.

 

[koztax]

Now that i remember here it is also a asterisk console screencap


if it is any usefull

 

[SY]

You need to check server configuration.
Server does not know about user you are trying to register from 3CX phone.

Regards

 

[koztax]

Thank you by the awenser but i did not compreend what you tiped, could you explain ? and give some hints how to solve the problem
?

Regards

 

[leejor]

I'm assuming that, in the logs "no matching peer found", mean that the PBX does not recognise that extension 1002 exists. It appears that Extension 1001 is also failing registration.

 

[farsight]

I have not tried using the 3CX soft phone with another system. Yes, it should work. I would consider using X-Lite. That's the program that I used (several years ago) when I was using Asterisk.

Best of luck.

 

[koztax]

I have tried with x-lite 4 and it doesn't seem to work too, this time the softphone says it could authenticate and there is no warnings on the server...

Here is a printscreen

from the putty console:


x-lite 4 softphone


x-lite 4 softphone account definitions


im reaching the bottom line to deliver the project about 12 days need serious help please. if it is any good i could manage to get some one to remotely access my computer ( team viewer or some software like that) so it could help-me to get this corrected. if anyone intrested i am on a GMT Lisbon timezone.

Regards