3CX Phonebook Not Working

[The Chief]

The 3CX Phonebook is not working since installing the new software update. The users are on a mixture of Yealink T48G/W56H/W73H.

The phones work fine on everything else, and the 3CX Phonebook worked up until the update.

 

[JosIPVG]

Hi Chief,

As for the T48G i can tell you that it's EoL right now and might have less functionality.
Below is the Blogpost where this has been talked about.
Blogpost

 

[The Chief]

Hi JosIPVG

Yeah i saw the blog on T48G's being EOL, however the W73H handset is not EOL and the customer cannot use the phonebook on this device.

 

[Jean-ChristopheC_3CX]

Hello,
As @JosIPVG say, the T48G is EOL so you cant have phonebook.
What base dect are you using for the W56H/W73H?

 

[The Chief]

Hello,
As @The Chief say, the T48G is EOL so you cant have phonebook.
What base dect are you using for the W56H/W73H?

The W60B/W70B

 

[Jean-ChristopheC_3CX]

What is the provisionning method?

 

[The Chief]

What is the provisionning method?

The W60B is via STUN, and the W70B is on an SBC

 

[Jean-ChristopheC_3CX]

They must be able to reach the https port.
Are they in the last firmware?
https://www.yealink.com/en/solution-detail/resource-for-3cx

 

[The Chief]

They must be able to reach the https port.
Are they in the last firmware?
https://www.yealink.com/en/solution-detail/resource-for-3cx

W60B is at 77.85.0.25 and the W70B is at 146.85.0.30. So yes they are running the latest firmware.

 

[Jean-ChristopheC_3CX]

If you try to connect to the management consol from this LAN (where the W60B is) do you have any issue?