3CX Phonebook updates

[Matt Waechter]

I'm hoping someone can point me in the right direction. After a user name change I have re-provisioned the extension and regenerated the config but the name when calling other phones on the 3CX it still shows the old user. If I update the 3CX phone book on the receiving phone the correct name shows. Is there a way to push the phone book update to all phones other than physically accessing each device?

 

[Saqqara]

Phones should update the address book within a 24 period,

 

[YiannisH_3CX]

Hello @business54

If you are using the 3CX default templates the phones should re-provision every 24 hours. When this happens the phonebook is also updated.
You can manually re-provision them through the management console/ Phones tab

 

[Matt Waechter]

Hello @business54

If you are using the 3CX default templates the phones should re-provision every 24 hours. When this happens the phonebook is also updated.
You can manually re-provision them through the management console/ Phones tab

The 24 hour re-provision did not do the trick either did manually re-provisioning them via management console ( I thought it would); it wasn't until I updated the phone book at the phone that it resolved with new name. This was on a Yealink and Cisco SPA phone, two different systems (replicated in house) both using default templates.

 

[YiannisH_3CX]

I tried this on a Yealink phone and it appears that the phones do not request the phonebook during re-provision. You need to restart them to get them to request the phonebook or use the Update button on the phone. We have already informed Yealink regarding this and we are waiting for an update.

 

[Han Solo]

Fanvil phones are the same, not updating phonebook. We did find that if you delete the call history, it displays the correct name.

 

[Matt Waechter]

I tried this on a Yealink phone and it appears that the phones do not request the phonebook during re-provision. You need to restart them to get them to request the phonebook or use the Update button on the phone. We have already informed Yealink regarding this and we are waiting for an update.

Thank you