3CX Pricing & Hosting Updates!

[Natassia Allery]

If the existing 8SC standard edition customer would like to upgrade to the 16SC is it possible for him to upgrade to the 16SC standard edition after August 10th？ Of he has to upgrade to 16SC PRO?

They would upgrade to a 16SC PRO. No upgrades within the Standard edition will be available. Renewals of Standard will be available only.

 

[sc90sd80d]

It's likely the same as Hosted by 3CX and controlled by 3CX

So, VOIP is everything about quality of the network ,and as a MSP, we cannot manage it, well done.

what are the option about self-hosting/on-prem ? using a pro licences ?

 

[SweetAction]

So, VOIP is everything about quality of the network ,and as a MSP, we cannot manage it, well done.

what are the option about self-hosting/on-prem ? using a pro licences ?

3CX has said that MCM/Startup features will eventually(now in beta) come to on-prem setups.

 

[Evolute IT]

So, VOIP is everything about quality of the network ,and as a MSP, we cannot manage it, well done.

what are the option about self-hosting/on-prem ? using a pro licences ?

Also, Hosted by 3CX is mostly in DigitalOcean and Vultr.

Update 6 will bring DIY StartUP. For now, enable MCM if you wanna try it.

 

[rayfield]

We are a VoIP service provider and a Platinum 3CX Partner. Most of our 3CX customers are using our VoIP service which works very well with 3CX, although we aren't a '3CX approved' VoIP service provider.

With 3CX StartUp, will I have to use the '3CX approved' VoIP service providers, or will I be able to set up our VoIP service with 3CX StartUp systems that we sell?

John Rayfield, Jr.
Rayfield Communications

 

[N_G]

You will have to used 3CX Supported or preferred voip providers...

 

[rayfield]

You will have to used 3CX Supported or preferred voip providers...

I thought that would be the case. I can understand that. I would like to get our service set up with 3CX to be 'preferred', but I understand that the only way for this to happen now is for us to be a Titanium Partner. We're working on it but I wish there was another way. My idea is to offer our service exclusively to 3CX users.

 

[N_G]

@rayfield Personally i think its better to take an existing provider and make a reselling agreement with them. Supporting additional providers is a lot of work for us and there is a significant technical and financial commitment from both sides to guarantuee the solution end to end for our customers. So it requires more than titanium level...

 

[Glen.c]

We're in the same boat as rayfield, we're a silver reseller, about to hit gold but a long way from titanium. We are a provider in our own right and have decided to move our clients to 3CX as we like the product. Right now we can deploy our trunks that we provide directly our clients within 3CX under the "generic" truck setup. All works very well. If we're unable to do that in startup then we simple cannot offer startup to our client based. If the option is removed in future builds of 3CX on prem then we'll have no other option than to move our client based to another PBX solution.

I'm sure there are quite a few companies in this situation.

Easy solution would be to not remove "generic" trunks from the on prem build and/or include it in the startup.

Reading your response Nick that providers in our situation should make a reselling agreement with an existing provider... How do you imagine that would work? Because from my view point that is simply not doable. We (Call Central) are a provider, we sell our trunk/switching/billing directly to our clients. For us to setup clients under some other provider we would lose the ability to bill our clients and hand the ability and client relationship to this "existing provider" and hence cease to exist as a company.

We, just like every other provider out there do have carrier relationships but these are "upstream" relationship, completely separate to the client. The client never interacts with our upstream directly, we do. The clients systems only ever interact with us, whether it be 3CX, freepbx, avaya etc etc.

The path to bill a client for us is

1. Client makes an outbound call out of 3CX > call hits our switch through our trunk > we on send the call upstream to our wholesaler.

The reverse happens for inbound.

We bill these calls by having the call come through our trunks/billing system. If they dont come through our trunks we cannot bill them.

So can I ask, are there any plans in the future to remove "generic" trunks in the on prem build?

This is fairly important as there are quite a lot of companies basing their entire voice business model around partnering with your solutions and the removal of generic trunks is a huge risk.

 

[N_G]

@mooseman I understand your use case. Nowhere in any of the blog posts or comments did we claim that we are going to remove generic sip trunks? Its there in the dedicated build.

It will not make it into OUR StartUP instance because it will create us support issues and we can not have that on a $175 a year solution as you may well understand. Now if you will host your own StartUP instance it would be another matter but we have not decided on the commercial path for that yet - again because of support issues and also to guarantuee the quality of deployment. However we will go there later when its ready to release.

 

[Glen.c]

Nowhere in any of the blog posts or comments did we claim that we are going to remove generic sip trunks?

Very good to know. Myself and others were just concerned that may be the way it was heading with the release of startup and in the future.

It will not make it into OUR StartUP instance because it will create us support issues and we can not have that on a $175 a year solution as you may well understand

I can understand this decision. Though you could just add the caveat that "if using unsupported sip trunks zero support will be offered". Not really a big deal though, we can continue to deploy on prem generic trunks.

Now if you will host your own StartUP instance it would be another matter

That would actually be amazing. We currently have clients on another system in our rack space, a true multi tenant solution that isnt a polished as 3CX. we'd like to kick everyone off that and move them to 3CX (it's hard to get people to move when "it just works, why do I need to move") but we'd like to replace this bit of hardware and software with our own hosted 3CX startup in the future if possible. Otherwise, we'll just keep deploying to amazon cloud for our clients, that works well but its an added hosting cost we could remove for our clients if could get them hosted in our rack space like we currently do for our other solution.

 

[N_G]

@mooseman thanks for the feedback. Let me ponder over this but certainly i think StartUP would be great for your particular case and many other providers/resellers. We just need to think how to deliver this in a way that it works for both parties in terms of the commercials but also support.

 

[Glen.c]

From our side when it comes to leaning on 3CX for support, we've never actually submitted a ticket to 3CX and we really don't plan on ever doing that, we solve issues ourselves or we hit the forums here. Being a user of open source for many years you just kinda train yourself to solve problems yourself or with the help of a community (stack overflow etc)

We also direct our clients using 3CX to come to us, not you guys.

I'd say our story above is probably pretty representative of your sellers in the silver/gold/platinum/titanium space.

Resellers that are already doing this would likely bring that same philosophy to startup hosted in their rack space.

Anyway, startup hosted in our rack would be really nice to have and it would solve a few issues for us but it's not essential, I personally was mostly concerned about on prem and generic trunks which you've cleared up here so thanks for that.

 

[Kacey Tan]

Continue reading the Original Blog Post.

Wondering if there is a confirm date that the hosting fee for Dedicated Edition will be update as the blog post mentioned the price will be increased?

 

[Jakob Tang]

End of V18 promo pricing​

Our current subscription costs reflect v18 promotional pricing. As of August 10th 2022, pricing will be adjusted in the following currencies: EUR, CHF, AUD, CAD, GBP. Standard Edition renewals will increase across all currencies, including USD. The new pricing will be announced in the upcoming weeks, so stay tuned!


Have I missed a post to see the new pricing?

Update: New prices are now available on the website.

 

[58voip]

Shall we have the new standard edition license annual renewal cost today?

 

[gregory.roeting]

Shall we have the new standard edition license annual renewal cost today?

Standard edition will no longer exist.

 

[58voip]

Yes, I know. But the renewal for the existing standard edition subscription is still available. And its price would be increased as stated in the blog.

 

[Jakob Tang]

My best guess is that you'll need to try through the portal on an existing license to find the exact price.

 

[jed]

Hej @Jakob Tang
Prislisten er opdateret: https://www.3cx.com/ordering/pricing/pricelist/