3CX Pro to PBX Express

[Chris Jackson]

Hi all,

I have a customer with 3CX (We inherited customer from another IT company). The customer is on a Perpetual License and Expiry of Maintenence expire Oct 30th.

I don't think the customer needs a 3CX Pro system, there are only 4 extensions with maximum 2 calls in and out at any one time. Can I drop them 3CX Pro to PBX EXpress without any headaches and without having to charge them for Maintenance?

Thanks in advance.

 

[YiannisH_3CX]

Hello @Chris Jackson

Please note that PBX express is a tool used for installing 3CX systems in the cloud. Do you mean you want to downgrade their licence to standard?

 

[Chris Jackson]

Hello @Chris Jackson

Please note that PBX express is a tool used for installing 3CX systems in the cloud. Do you mean you want to downgrade their licence to standard?

Yes my apologies.... Thats what I meant!

 

[Chris Jackson]

The client is on Version 12. I have the option in the license part to click 'Free', if I do this will it revert to free version then I can upgrade it to V15?

Thanks

 

[YiannisH_3CX]

If the client is in V12 then you need to upgrade him ASAP. You will need to follow the upgrade path

• V12: download V12.5 and V14 then migrate to each version using backup and restore.
• V12.5: download V14 then migrate to it using backup and restore.
• V14: Make a backup and then use it during installation of v15.5

Please note that activation will fail in all versions except the latest V15.5 as the certificates of the activation server have changed and earlier versions are no longer able to activate. There is no need to revert the licence to free.

 

[Chris Jackson]

If the client is in V12 then you need to upgrade him ASAP. You will need to follow the upgrade path

• V12: download V12.5 and V14 then migrate to each version using backup and restore.
• V12.5: download V14 then migrate to it using backup and restore.
• V14: Make a backup and then use it during installation of v15.5

Please note that activation will fail in all versions except the latest V15.5 as the certificates of the activation server have changed and earlier versions are no longer able to activate. There is no need to revert the licence to free.

OK thanks for the info. SO what will happen to the license then - I gather it will just install the free version anyway? We have scheduled in time this Friday evening to move the client to the latest version.

 

[YiannisH_3CX]

Once you upgrade to licence V15.5 the licence will activate. The PBX will be in Free "mode" through the previous versions.

 

[VoIPTools]

I would NEVER sell the standard edition. You never know what future needs they will have and without the Pro edition, you cannot use the CFD or CRM plugins. Not to mention all the other features and reports available in the Pro edition. Especially for a PBX this size, the price difference is tiny and they already own Pro!

 

[Chris Jackson]

I would NEVER sell the standard edition. You never know what future needs they will have and without the Pro edition, you cannot use the CFD or CRM plugins. Not to mention all the other features and reports available in the Pro edition. Especially for a PBX this size, the price difference is tiny and they already own Pro!

In this scenario they dont need Pro, The only reason they have Pro is the old IT company oversold it. The company has 4 extensions and they dont need more than that, they are a small business and always will be.

 

[YiannisH_3CX]

I would recommend contacting our customer support for licence questions. They will be able to tell you what the options are for your client. https://www.3cx.com/company/contact/