3cx problem

[simolo]

We are experiencing a critical issue with our hosted 3CX system. All of our home-office agents are simultaneously receiving "Disconnected. Reconnecting..." errors and cannot access the web interface (e.g.,

Although the system status appears as "Active" (Aktiv) in our customer portal, the backend services or tunnel seem to be completely unresponsive for all use We are unable to log in to the admin account, and for this reason, we cannot restart it help pls

 

[SteveITS]

Assuming it’s not a connectivity issue and you can’t connect from anywhere(?) you should be able to restart the server from your customer portal. Or your partner can do it.

 

[simolo]

Assuming it’s not a connectivity issue and you can’t connect from anywhere(?) you should be able to restart the server from your customer portal. Or your partner can do it.

We are selecting the "restart" option via the portal, but it simply won't work—it keeps returning an error. We do not have an intermediary/partner; we set this up directly through 3CX. Today, we are unable to reach anyone from 3CX support.