3cx queue stats cleared unexpectedly -- SSL Renew possible suspect?

[Brad Cann]

Gday All,

We had out call queue stats clear unexpectedly (Its scheduled to happen every monday at midnight. i cannot for the life of me see where in the user web interface you can do that (Obviously can be done in the admin user interface) and for the life of me i can't see this event in the log files anywhere. The only real thing i can see in the logs is the ssl cert renew. is it possible that this event has someone reset the call queue stats? I am guessing that this is possibly the case due to the service stop/start that happens on ssl renewal?

 

[cobaltit]

Never been asked to investigate but it seems like a logical conclusion.

 

[YiannisH_3CX]

Hello @Brad Cann

Although i have not tested this personally the SSL renewal could reset the queue stats since it restarts services. I will have to test this though and come back to you.

 

[Brad Cann]

Hello @Brad Cann

Although i have not tested this personally the SSL renewal could reset the queue stats since it restarts services. I will have to test this though and come back to you.

Did anything come of this @YiannisH_3CX

 

[YiannisH_3CX]

Did anything come of this @YiannisH_3CX

I just had the opportunity to test this and the certification renewal does restart the Queue manager service as this depends on the SIP server which needs to be restarted during the renewal process.
This does reset the individual extensions Queue stats but it does not reset the general Queue stats. So you should still see them in the wallboard.