3CX Report not being sent to one user

[User3Inc]

Hi,

After updating to V20 8, one particular user is no longer getting their daily reports being sent to them.

I've checked and it's not being blocked anywhere - it's not even being attempted.

Is there anything to check why this is happening please?

Thanks

 

[NikosK_3CX]

Do you use 3CX SMTP or a custom one?
If you navigate from Amdin >> System >> Email >> and perform a test with the specific email address, do you receive the email?

 

[User3Inc]

Do you use 3CX SMTP or a custom one?
If you navigate from Amdin >> System >> Email >> and perform a test with the specific email address, do you receive the email?

It's a custom one. I've sent a test email to that specific email address, and it arrived.

 

[User3Inc]

It's a custom one. I've sent a test email to that specific email address, and it arrived.

I re-entered the email address for the account and then all of the backlogged email reports came through, odd!