Solved 3CX Report

[Tin Nwe Win]

Dear 3CX Support Team,

Could you please provide an estimated timeline for the availability of the Chat Log Report and Chat Statistics Report in 3CX V20?

Please let us know when the auto-update for the firmware version in 3CX V20 will be available for Windows Server.

Thank you.

 

[Evolute IT]

You mean those?

 

[Tin Nwe Win]

@ConceptsWeb Yes, that is correct. However, I am currently unable to access these reports in my 3CX version.
Version 20.0 Update 4 (Build 487 Release) Here is the 3CX version I am using

 

[Evolute IT]

@ConceptsWeb Yes, that is correct. However, I am currently unable to access these reports in my 3CX version.
Version 20.0 Update 4 (Build 487 Release) Here is the 3CX version I am using

Is Chat Logs enabled? Also, are you using a Pro/Enterprise version or free?

 

[maciej.goluchowski@invict]

Hi, is it possible to generate a report for outbound calls only? I don't see a filter option for call type, such as 'outbound'.

 

[NicholasP_3CX]

You can do an extension statistic report which would show you external calls and would show both inbound and outbound calls with external parties

 

[maciej.goluchowski@invict]

Thanks, but filtering by department.... ? What if I have 200 deps ? :/

 

[NicholasP_3CX]

You will just need to enjoy the holiday season and then gear up for the new yer with our reporting update, that will include multidepartment reporting

https://www.3cx.com/blog/releases/call-reporting-updates-2025/

 

[maciej.goluchowski@invict]

You will just need to enjoy the holiday season and then gear up for the new yer with our reporting update, that will include multidepartment reporting

https://www.3cx.com/blog/releases/call-reporting-updates-2025/

Ok, thanks ) Have a great holiday

 

[Tin Nwe Win]

Is Chat Logs enabled? Also, are you using a Pro/Enterprise version or free?

Thanks for your reply and I am using Enterprise license and paid license as well.

 

[Tin Nwe Win]

Is Chat Logs enabled? Also, are you using a Pro/Enterprise version or free?

Thanks for your reply.
After chat log enabled, I can see the chat reports now.
Thanks again.