I have installed a new 3cx system v 16 with professional license but i have an issue in reporting while counting answered and unanswered calls in reports as below :
--Reporting is not accurate ( calls are being counted as answered however time is zero seconds)
--Busy tone , no answer and switched off are being counted as answered calls with ringing and talking time.
--Ringing time is counted as answer and recorded as well
Any suggestions ?
--Reporting is not accurate ( calls are being counted as answered however time is zero seconds)
--Busy tone , no answer and switched off are being counted as answered calls with ringing and talking time.
--Ringing time is counted as answer and recorded as well
Any suggestions ?
