3CX Roadmap & V18 alpha - Connecting Customers!

[MidiTélécom]

Hi @Nick Galea first of all, thank you for this nice roadmap & Merry Xmas !

There is, I think, a option that should come up with the , it's the ability to users/admin to disable the sequence of recording on extension voicemail. (Topics idea here : https://www.3cx.com/community/threads/disable-recording-for-personal-voicemail.74964/ | https://www.3cx.com/community/threa...ording-a-message-in-personal-voicemail.66553/)

More and more of my customers ask for it, and I think that could be a great addition. If we will be able to skip the message of the voicemail, why we will be not able to skip/disable the recording of a message.

Thank you for your consideration.

 

[N_G]

@dalep - yes thats our thinking! we spend a whopping $30K at freshdesk. And thats without live chat. But most importantly there is little integration and no ability to escalate to voice call. Yes the solution we will bundle has very good email capability, actually more flexible rules than freshdesk.
@MidiTélécom Merry Xmas to you too! Doesnt it make sense to switch off voice mail all together then? But certainly we will look at the next top 10 ideas in the coming months....

 

[MidiTélécom]

Merry Xmas to you too! Doesnt it make sense to switch off voice mail all together then? But certainly we will look at the next top 10 ideas in the coming months....

Yes, agree just switch off the voicemail.
But this will be useful for something else that many customers needs. I will explain :

For example, in outside office hours, the customer needs to play only a message and end the call. I need to create a IVR for that.
If they need to change the message, they can't form the classic Webclient, I need to give the admin perms and they go to the admin page to change it.

That simple option that could give us the abilities to disable the "recording" at the end of the voicemail, will permit to make all of this directly throught the Webclient.

Like something like this :

Hope it's more clear, I try my best to be understandable.

 

[illcsales]

I agree with @MidiTélécom on this, its always been challenge for smb clients whom don't need nor want access to the admin GUI but frequently personalize their greetings or announcements. With all the advances to web client, being able to change greetings to allow more granular control of vm recording would be great option. In many cases of having to setup specific DR in the firs place would be avoided.

 

[amir_]

@dredd0606 Merry Xmas to you too and thank you for your encouragement! Bandwidth.com is certainly one of the bigger ones but unfortunately when we last checked the API was a little akward. But given its importance we will definitely look into it again.
@CarAnalogy - no this option will never come back I am afraid for support reasons. With the ISO, hosted 3CX and PBX express i dont see the need either.....
@FireMedic - Yes MMS is a matter of time.
@amirsafayan - Great to hear! In my previous software company we actually owned call manager. Its extortionate pricing, complex admin actually gave rise to the idea to found 3CX!

Once we have fully migrated, I intend to post on my LinkedIn profile that consists of many of my Cisco peers. We must get the word out.

 

[N_G]

@amirsafayan thank you !

 

[Nico!]

This V18 looks really exciting.
We have already had a taste of the turn towards a "unified" communication solution with the latest updates.

As some have already requested, we are also waiting for a possibility to integrate 3CX with Teams for the telephony part which is not very developed by Microsoft but many companies have adopted it for their internal communications.

Yes, agree just switch off the voicemail.
But this will be useful for something else that many customers needs. I will explain :

For example, in outside office hours, the customer needs to play only a message and end the call. I need to create a IVR for that.
If they need to change the message, they can't form the classic Webclient, I need to give the admin perms and they go to the admin page to change it.

That simple option that could give us the abilities to disable the "recording" at the end of the voicemail, will permit to make all of this directly throught the Webclient.

Like something like this : View attachment 19790

Hope it's more clear, I try my best to be understandable.

Hey Midi,
There are plenty of similar proposals in the "ideas" sections. If you manage to do something more attractive than the existing ones maybe we will get more votes

https://www.3cx.com/community/threads/do-not-record-for-voicemal.71244/#post-345172
https://www.3cx.com/community/threa...ording-a-message-in-personal-voicemail.66553/
https://www.3cx.com/community/threads/disable-recording-for-personal-voicemail.74964/
https://www.3cx.com/community/threads/simple-greeting-voicemail.68447/#post-320701

But I totally agree.
If there was only one request I could make as a partner it's really this one. We waste so much time having to manage the voicemails of users who don't want to record a message after an announcement.

 

[PvK]

Hi @Nick Galea Merry Christmas!
What a nice gift under the tree. I love all the Manageability improvements and in also the help desk feature. It would be great if an incoming call automatically does a pop up of the related customer case.

And we use Jira for issue tracking, integration with that would be great, but I am afraid that would be too much to ask

 

[N_G]

@Nicolas V. I locked the other threads and voted for the main voice mail vote Its certainly easy to do will keep an idea on it. Yes we are planning some teams integration.
@PvK Thank you and Merry Xmas to you too! Yes such integrations will be possible! Re Jira, How would you envisage the integration with Jira? Or do you mean the helpdesk should have this integration?

This roadmap post is not our plan for the whole year, just for the immediate v18 release by the way. Its not an exhaustive list of new features for 2021.

On a side note, we plan an update to our forum and our ideas system to make it easier to vote and manage ideas.

 

[DaveCo]

Nice features! Was hoping for some improvements to the WebMeeting...Not all attendees are organizers and recurring meetings. Merry Xmas and Happy New Year.

 

[Jack Chung]

We are a new 3CX user - my organization just signed up with a 3CX provider and have not implemented the system yet. It's happening in the next few weeks. The new SSO feature is something we would very much want to take advantage of, but given it's only in preview now I have a few questions:

When is this version expected to be released approximately?

Which edition / license of 3CX is required to access the SSO feature (with Office 365)?

Does it support SSO plus "native" accounts at the same time? We are a non-profit and there are volunteers who we want to give 3CX phone access without adding them into our Office 365 which is meant for our full time staff.

If we implement the current version of 3CX without SSO first, what is the migration path to SSO once v18 is released? Will the admins need to re-create all the accounts? Will the users need to re-setup their apps?

Thank you and Merry Christmas!

 

[AWS2P]

On a side note, we plan an update to our forum and our ideas system to make it easier to vote and manage ideas.

That's a very good news , hope future IDEAS system will be more reactive from 3CX side and stay stuck closer to partners deposit time.
there's no need hoping and waiting for 2, 3,or 4 years for ideas on which 3CX will never do a DEV.
From that kind of view most surely in 2021 "Community name" forum will be a better reality for all of us (3CX & partners)
Best wishes for coming new year

 

[sentrianjames]

Merry Christmas, and well done @Nick Galea and team! These are some great initiatives and changes leading into 2021 We look forward to seeing what happens over the next few months, especially in relation to the API and SMS integrations.

 

[surenr]

Hi 3cx team,
as requested in many threads in ideas forum, it would be great if you could consider implementing the option to completely turn off voicemail like chat option.

so it doesn't show up in UI or as option to agent when answering call "divert to voice mail".

since voicemail not used much in Asian countries like India most agent don't check voicemail also which leads to bad customer experience.

and they need their agents to answer call or go to next agent. plus many agents by mistake also click the "divert to voice mail" button.

thanks 3cx team.

 

[surenr]

Hi @Nick Galea ,

Merry Christmas

Please include apis for us to get available list of agents by their groups/queue,
and API to make/push calls to agent from 3rd party systems, so some order system once order received for order verification or some other thing can initiate a call to customer from specific agent from the 3rd party system.
and also include query API to query the above call on what happened, customer answered, call length, etc...

the actual call will happen in 3cx like a normal for the agent like he called customer.

we hope 3cx continues to remember/focus its IP PBX root in 2021 and v18.

thank You

 

[SweetAction]

We are a new 3CX user - my organization just signed up with a 3CX provider and have not implemented the system yet. It's happening in the next few weeks. The new SSO feature is something we would very much want to take advantage of, but given it's only in preview now I have a few questions:

When is this version expected to be released approximately?

Which edition / license of 3CX is required to access the SSO feature (with Office 365)?

Does it support SSO plus "native" accounts at the same time? We are a non-profit and there are volunteers who we want to give 3CX phone access without adding them into our Office 365 which is meant for our full time staff.

If we implement the current version of 3CX without SSO first, what is the migration path to SSO once v18 is released? Will the admins need to re-create all the accounts? Will the users need to re-setup their apps?

Thank you and Merry Christmas!

Typically form preview to release is ~3 months. Nothing official, just my experience.

I would guess that pro will be needed for SSO (my demo system is Pro and it works there), but maybe even standard. Just a guess though.

At least in preview you can still use native accounts + sso accounts. You can use either auth option for the same extension - meaning I can sign into 100 with both my native password and with SSO. This is controllable by extension.

At least in preview it's just a few clicks to enable a regular extension to also have SSO. No re-creation of accounts needed. No re-setup needed.

 

[N_G]

Thanks for all the feedback. However lets keep it to questions relating to the features we announced and high level product direction.

@DaveCo - recurring meetings is on our roadmap sorry i did not add it to the blog post
@Jack Chung - Any edition of 3CX will work and you can use any microsoft or google account for SSO, it does not have to have Office 365. Even the free MS accounts work...... And you can use SSO and standard authentication as you like...
@surenr Disable voice mail recording yes... Dont forget to vote for the feature

Merry Xmas and Happy new year to everybody

 

[strelok89]

@Nick Galea .
wow the helpdesk solution is awsome!!! i already have some customers who want it really great feature.

also SSO is really GREAT!!! what a wonderfull update .


the sms really wanted feature
now we just need whatsapp massaging even that this solution i costly i have customers who really need it and it't great selling point

 

[N_G]

@strelok89 thanks for the headsup! Unfortunately whatsapp is very complicated. Each company has to get approved by whatsapp which is a complicated process and its very expensive (pay per message). Its better to tell customers to direct customers to livechat or facebook or sms.....

 

[spuky]

@Nick Galea as you are touching phonebooks.... there is an old issue people are still using desk phones. And the current Implementation of getting the company phonebook on hardware phones exports only the mobile number... (and I get it that there is history... that caused that...) it would be nice to have 3cx export all numbers for a contact to the phone..

here is the which for snom... but it is no different on other brands of phones that are listed as supported...

https://www.3cx.com/community/threads/snom-phonebook-queued-for-development.48088/

and since users are going thru the effort to get that change in the system them selfs...
there seems to be some users wanting this features...

https://www.3cx.com/community/threads/custom-phonebook-for-snom-devices-including-all-numbers.66804/

https://www.3cx.de/forum/threads/vollständige-telefonbücher-für-gigaset-und-snom-workaround.96828/

Since I setup 3cx myself for my company... this is the thing some of our users want... let alone the personal phonebook which would be nice on the desk phone too...