Solved 3CX - Salesforce - can't authorize token

[md0987]

Hi friends,

The integration between Salesforce and 3CX is failing - can't authorize the token, getting the log below:

Error occured while accessing CRM. Please check log provided.
Started OAuthGetAccessToken
Request text: https://login.salesforce.com/services/oauth2/token
Request form value code set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value grant_type set to authorization_code
Request form value client_id set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value client_secret set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value redirect_uri set to https://XXXXXXXXXXXXXXXX:5001/api/oauth2crm
Request form value state set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Response text: {"access_token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","signature":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","scope":"full","id_token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","instance_url":"https://XXXXXXXXXXXXX.my.salesforce.com","id":"https://login.salesforce.com/id/XXXXXXXXXXXI/XXXXXXXXXXXXX","token_type":"Bearer","issued_at":"XXXXXXXX"}
Response finished
Finished OAuthGetAccessToken
System.Exception: CRM call result is empty or null
at ManagementConsoleJS.Controllers.OAuth2CrmController.OAuth(String state, CrmProcessorFactoryDelegate crmProcessorFactory, IMemoryCache cache)

Any ideas what could be wrong?

 

[Evolute IT]

Hi friends,

The integration between Salesforce and 3CX is failing - can't authorize the token, getting the log below:

Error occured while accessing CRM. Please check log provided.
Started OAuthGetAccessToken
Request text: https://login.salesforce.com/services/oauth2/token
Request form value code set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value grant_type set to authorization_code
Request form value client_id set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value client_secret set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Request form value redirect_uri set to https://XXXXXXXXXXXXXXXX:5001/api/oauth2crm
Request form value state set to XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Response text: {"access_token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","signature":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","scope":"full","id_token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX","instance_url":"https://XXXXXXXXXXXXX.my.salesforce.com","id":"https://login.salesforce.com/id/XXXXXXXXXXXI/XXXXXXXXXXXXX","token_type":"Bearer","issued_at":"XXXXXXXX"}
Response finished
Finished OAuthGetAccessToken
System.Exception: CRM call result is empty or null
at ManagementConsoleJS.Controllers.OAuth2CrmController.OAuth(String state, CrmProcessorFactoryDelegate crmProcessorFactory, IMemoryCache cache)

Any ideas what could be wrong?

Have you tried re-signing in on the integration page?

 

[md0987]

Have you tried re-signing in on the integration page?

What are the exact steps?

 

[Evolute IT]

What are the exact steps?

https://www.3cx.com/docs/salesforce-crm-integration/#h.kq7c33u0vt93

 

[md0987]

@Frederick Marcoux,

Thank you for helping! Unfortunately, the same message is shown.

 

[Evolute IT]

@Frederick Marcoux,

Thank you for helping! Unfortunately, the same message is shown.

Were you on v16 and upgraded to v18?

 

[md0987]

Were you on v16 and upgraded to v18?

This is the first attempt to configure the integration, the 3CX server is on 16.0.9

 

[Evolute IT]

This is the first attempt to configure the integration, the 3CX server is on 16.0.9

First of, you should upgrade to v18 and retry using the latest integration template.

 

[md0987]

First of, you should upgrade to v18 and retry using the latest integration template.

Thanks, will try it on another server in a few minutes.

 

[md0987]

Thanks, will try it on another server in a few minutes.

I was able to resolve this on both servers - seems that I was missing an important OAuth Scopes ... After adding all of them, the issue is solved. Thanks again for working with me on this.