3cx scripting (queue management)

[Marmite]

Hi
Our 3cx is cloud hosted.

Wondering if there are any shared scripting examples for various automation tasks? (Love automating things and making life easy!)

One thing I'm thinking of is to loop around all agents, and if they are "logged into queue" (62) then check to ensure they are logged into all queues they are a member of and if not, log them into the queue. (so the lovely users can't be selective on their queue choices with the windows client).. *62/63 can then toggle them out of all queues quite nicely.

Having the ability to run a script doing this every 5 mins would soon put an end to selective queue membership!

(Of course, with scripting, would be able to exclude extensions that are managers etc)

Guess this could be done at a Windows client rather than 3cx server?

Can this sort of thing be done? If so, is it c# only or can powershell work?

Thanks

 

[Evolute IT]

Hi
Our 3cx is cloud hosted.

Wondering if there are any shared scripting examples for various automation tasks? (Love automating things and making life easy!)

One thing I'm thinking of is to loop around all agents, and if they are "logged into queue" (62) then check to ensure they are logged into all queues they are a member of and if not, log them into the queue. (so the lovely users can't be selective on their queue choices with the windows client).. *62/63 can then toggle them out of all queues quite nicely.

Having the ability to run a script doing this every 5 mins would soon put an end to selective queue membership!

(Of course, with scripting, would be able to exclude extensions that are managers etc)

Guess this could be done at a Windows client rather than 3cx server?

Can this sort of thing be done? If so, is it c# only or can powershell work?

Thanks

Right now I don't think it can be done.

 

[Marmite]

Right now I don't think it can be done.

Really? Saw another thread ( https://www.3cx.com/community/threa...gin-or-out-of-call-queues-on-3cx-phone.44885/ ) which suggested it may be - but not enough info there to get going on

 

[Evolute IT]

Really? Saw another thread ( https://www.3cx.com/community/threa...gin-or-out-of-call-queues-on-3cx-phone.44885/ ) which suggested it may be - but not enough info there to get going on

Unfortunately there is no way actually. There might be a way using Call Control API but it isn't documented anymore.

Could you use ring groups instead? Those don't allow login/logout.

 

[Marmite]

Thanks. Other queue functionality is needed/wanted sadly.
Give the managers a bigger stick may work

 

[Evolute IT]

Thanks. Other queue functionality is needed/wanted sadly.
Give the managers a bigger stick may work

Are you agents gonna use the webclient? If so, a small CSS trick could hide the explicit login/out from the page. Then GPO to apply to every agent's PC.

 

[Marmite]

Windows client....

 

[Evolute IT]

Windows client....

This one doesn't allow easy explicit logout, they have to find it.

However, why still use the Windows Client? It is deprecating slowly but surely. Most features have gone to the web.