3CX Shows records in Record tree after day / day and half

[Infinitysl]

Hello everyone,
I need help and advice. From the last update of 3CX something very strange happened, all new recordings are visible but with a missing book icon in front of them (if you download them they have the talk time but are empty) the old recordings of day / day and a half with an icon have audio.
And if I have to listen to a recording, I have to wait for the icon to appear in front of it, otherwise it's just parasitic noise. Until now, each time the icon starts after a day / day and a half.
The parameters of the OS Microsoft Windows Server 2016 Standard and 3CX is Enterprise Annual version 16.0.9.

 

[ChrisC_3CX]

Hey @Infinitysl,

The "book" icon indicates that the recording is archived. The fact that you only have a day's word of recordings that are not archived probably means that you have a "Daily" archive schedule. You can check this in "Recordings >> Location".

You say you cannot hear the recordings that are not archived when you download them, can you hear the recording if you try to play it from within the 3CX Webclient?

Also bear in mind that Windows 2012R2 is not a 3CX Supported OS, so you may need to migrate to one that is supported.

 

[Infinitysl]

Hey @Infinitysl,

The "book" icon indicates that the recording is archived. The fact that you only have a day's word of recordings that are not archived probably means that you have a "Daily" archive schedule. You can check this in "Recordings >> Location".

You say you cannot hear the recordings that are not archived when you download them, can you hear the recording if you try to play it from within the 3CX Webclient?

Also bear in mind that Windows 2012R2 is not a 3CX Supported OS, so you may need to migrate to one that is supported.

I made a mistake in the description of the axis and fixed it in the main query Microsoft Windows Server 2016 Standard.
I can listen to the recording in the web client but this is only available for extension who only software phone if extension is with fixed device do not have this option in extension setup.
And this happening last Mont before with same settings your normally.

 

[ChrisC_3CX]

Try the following:

1. Create a new recording, download it and confirm that the issue persists.
2. In Management Console >> Recordings >> Quota. Disable the following option:

Click on OK.
3. Create a new recording and then download it. Check to see if the issue persists.
4. Also try a different Media player such as VLC or even Audacity.

Do you still get the same issue?

 

[Infinitysl]

Try the following:

1. Create a new recording, download it and confirm that the issue persists.
2. In Management Console >> Recordings >> Quota. Disable the following option:
View attachment 21925
Click on OK.
3. Create a new recording and then download it. Check to see if the issue persists.
4. Also try a different Media player such as VLC or even Audacity.

Do you still get the same issue?

The issue still persist even if I make steps from your instruction.

 

[ChrisC_3CX]

I have to say, this is strange, the fact that you can play the audio file without issues after it has been archived means the file itself has no issues, this is also confirmed by the fact that you can play and hear it via the 3CX Webclient. That said, it should've been fine even when downloaded directly from the 3CX PBX.

I would recommend contacting our Support team regarding this issue as it will definitely need looking into a bit further.