3CX & SNOM, answering 2nd call

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Chris A

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I found this odd issue (or what I feel is odd) with SNOM phones taking a 2nd call. Working with SNOM support we think we found the cause, curious if anyone else has run into this. When a 2nd call comes in on my SNOM D785 I have to scroll to the right using the directional pad to actually answer. This seems backwards to me, but maybe I am crazy. I found that disabling the setting below within the WebUI or using a custom template brings the 2nd incoming calls to the forefont and the person can answer it by simply pressing the check button on the handset.

https://service.snom.com/display/wiki/always_show_active_call

Curious what others do with this, do you just have your users scroll right to answer?
 
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