3cx soft phone will not start

[stephenb2001]

I can not get 3cx soft phone to work I have these error messages in the events log I have no crash or error on failure just these cryptic lines in the event log any ideas We are running ver 14 sp1:

Faulting application name: 3CXWin8Phone.exe, version: 14.0.45826.0, time stamp: 0x561ba489
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19018, time stamp: 0x5609fed4
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x1e7c
Faulting application start time: 0x01d11893996e2c05
Faulting application path: C:\ProgramData\3CXPhone for Windows\PhoneApp\3CXWin8Phone.exe
Faulting module path: C:\windows\syswow64\KERNELBASE.dll
Report Id: d7269dcb-8486-11e5-9ab6-005056c00008

Application: 3CXWin8Phone.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
Stack:

 

[Chris_3CX]

If you have not done already try to remove the .net framework 4.0.xxxxx and then reinstall it.