3cx softphone dialing issue

[razortas]

Hi im running Deb version 16 and am attempting to use 3cx softphone - registered to 3cx. Can call extensions, incoming calls working however any calls outgoing attempted are in Activity Log states _ failed to create outbound lines to call #Number#. And when making subsequent calls the number is appending to the number called and then it fails to find number.
To get it back to being able to dial i have to go into configuration and change SIP port back and forth so that it re-registers.
Outbound Rule is simply "calls to number prefix 0" Discard numbers =1 .

 

[JohnS_3CX]

Hi,

Which version is your 3CX client? (check from within app please)

Do you have any outbound rules in place to enable you to make calls? This is mandatory.

https://www.3cx.com/3cxacademy/videos/advanced/configuring-outbound-routing/

 

[razortas]

3CX softphone version is 6.0.26523.0 and yes i have one outbound rule as above
prefix 0 to get line and discard that when making the call - dailing entire number including country code etc.

 

[leejor]

Do outbound calls for other extensions (not 3CX Softphone) work? When you review a failed call in the Activity Log what does the number look like, that is being matched to the outbound rule(s)? What does your outbound rule look like?

 

[JohnS_3CX]

Please uninstall your softphone, that is a very old version that is no longer being maintained.

Install the latest version from here https://www.3cx.com/user-manual/