Solved 3CX Softphone focus feature not working over RDP

[John14]

Hi,

I have a 3CX phone system setup for a over 100 clients using the softphones. We have enabled the focus settings to bring over all applications when there is an incoming call. Most users the focus feature works when they are on fullscreen Microsoft RDP session. A small few users it doesn't seem to pop over the RDP session. Focus is always set.

We want this fix as all the users will be on RDP and if they get an incoming call they won't be notified. We set ringing to headset as its a quiet office so ringing out of the PC is not really an option.

thanks

 

[JohnS_3CX]

Hi John14,

I looked into this a bit further, it seems some users on microsoft technet have reported similar issues with remote desktop (speculating that it may have been after some updates they received) where the microsoft RDP client will always stay on top even when it shouldn't.

Can you compare what versions of the below software the users with the issue are running? I'm currently testing this with the below versions and Focus works correctly:

• 3CX Windows app 16.0.1.81
• Windows 10 x64 Enterprise 1903
• 
• Microsoft RDP Client (mstsc.exe)
• 

 

[John14]

Hi John14,

I looked into this a bit further, it seems some users on microsoft technet have reported similar issues with remote desktop (speculating that it may have been after some updates they received) where the microsoft RDP client will always stay on top even when it shouldn't.

Can you compare what versions of the below software the users with the issue are running? I'm currently testing this with the below versions and Focus works correctly:

• 3CX Windows app 16.0.1.81
• Windows 10 x64 Enterprise 1903
• View attachment 11441
• Microsoft RDP Client (mstsc.exe)
• View attachment 11440

Its weird i have the same specs as another PC, which my PC has no issues with the focus feature. We tested this on the other PC and it wasn't working at all yesterday but today it seemed to just work now. That is what is weird it works on and off on a few PC. Focus Feature seems to have intermittent issues with only a few users.

the Spec of my PC and the PC that had intermittent issues are the same as below.:
3CX Windows App: 16.0.1.81
Windows 10 Pro 1803

 

[JohnS_3CX]

Not having any way of knowing how RDP will behave on different PCs, I would try to upgrade Windows to 1903 for those PCs at least and see if the issue goes away.

I would also close RDP when the issue occurs, and launch some other fullscreen app, and test to see if focus works in a different, yet similar scenario.

 

[John14]

Not having any way of knowing how RDP will behave on different PCs, I would try to upgrade Windows to 1903 for those PCs at least and see if the issue goes away.

I would also close RDP when the issue occurs, and launch some other fullscreen app, and test to see if focus works in a different, yet similar scenario.

Hi JohnS_3CX,

We have resolved this issue as RDS server 12 had a July Rollup update which didn't play well with 3CX. We have reverted the PC machine which was affect and the Focus feature worked perfectly. Reason to why we were having intermittent issues of Focus not working properly on all PC as our clients have 3 RDS servers they log into but only one RDS session was causing the issue.

Hope this helps you out.
Thanks