3CX stating that the License is expired

[FuTech-Nel]

I have a client running 3CX v 15.5 Update 2 (yes I know it is out of date).

I am trying to update them to version 15.6 so I can update them to v16. but when I go to the update page and select the update, it says that the maintenance is expired and the updates are not available.

I purchased the Renewal through Telin and they confirmed that the maintenance is up to date. I spoke to their tech support and they recommended that I change the primary DNS to 8.8.8.8 (Did not work).

I did a firewall check and the PBX passes everything.

When I am on the activation page, and refresh the key, it says that the PBX could not establish a TCP connection to activation.3cx.com. (See screenshots)

 

[Evolute IT]

That's because you need V15.5 U5 to access the activation servers now. You should've updated!

https://www.3cx.com/docs/upgrading-pbx-v16/#h.lndntg1zo8a7

 

[Phlobot]

That's because you need V15.5 U5 to access the activation servers now. You should've updated!

https://www.3cx.com/docs/upgrading-pbx-v16/#h.lndntg1zo8a7

Getting the same on 16.x.x.x servers. Is the service down I wonder.

 

[Phlobot]

Getting the same on 16.x.x.x servers. Is the service down I wonder.

Actually, weird. My personal one has no problems but our production servers can't reach it.

 

[cobaltit]

I purchased the Renewal through Telin and they confirmed that the maintenance is up to date. I spoke to their tech support and they recommended that I change the primary DNS to 8.8.8.8 (Did not work).

So they sold you a license and gave you that terrible advice on upgrading? I'd recommend supporting someone else a little more helpful.

Here are the instructions for bringing that install current:

Upgrading your 3CX installation to V15.5, Update 6 is as easy as ever

But that being said it looks like you are on update 6 already and would just need 6a which you can do by following the instructions below which should be in the email inbox of the license holder.

• You can apply the v15.5.6a update using the following methods:
  • Windows: https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/3cxWindowsUpdater.exe
  • Linux SSH Command: bash <(wget -qO- https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/v155.sh)

Or you can just take that backup and restore it directly to v16 as long as the system meets the v16 requirements (Windows 2016+ or Windows 10). Just make sure to copy the backup off the system before uninstalling.

 

[FuTech-Nel]

So they sold you a license and gave you that terrible advice on upgrading? I'd recommend supporting someone else a little more helpful.

Here are the instructions for bringing that install current:

Upgrading your 3CX installation to V15.5, Update 6 is as easy as ever

But that being said it looks like you are on update 6 already and would just need 6a which you can do by following the instructions below which should be in the email inbox of the license holder.

• You can apply the v15.5.6a update using the following methods:
  • Windows: https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/3cxWindowsUpdater.exe
  • Linux SSH Command: bash <(wget -qO- https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/v155.sh)

Or you can just take that backup and restore it directly to v16 as long as the system meets the v16 requirements (Windows 2016+ or Windows 10). Just make sure to copy the backup off the system before uninstalling.

Ran the batch updater and it said that 15.5 SP6 was installed successfully. I went back into the management console and key still says that the key is still expired. And when go to the update section it still says that I cannot get it because the key is expired.

 

[cobaltit]

Did you run the update from the first link (Update 6) or the second link? The first link will bring you up to Update 6 but won't talk to the activation server. The second link will bring you to Update 6a which will talk to the activation server.

 

[FuTech-Nel]

Did you run the update from the first link (Update 6) or the second link? The first link will bring you up to Update 6 but won't talk to the activation server. The second link will bring you to Update 6a which will talk to the activation server.

I went to the article on 3CX's website and downloaded the batch installer.

 

[NickD_3CX]

Follow the other instructions cobaltit mentioned, specifically this:

But that being said it looks like you are on update 6 already and would just need 6a which you can do by following the instructions below which should be in the email inbox of the license holder.

• You can apply the v15.5.6a update using the following methods:
  • Windows: https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/3cxWindowsUpdater.exe
  • Linux SSH Command: bash <(wget -qO- https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/v155.sh)

 

[FuTech-Nel]

Follow the other instructions cobaltit mentioned, specifically this:

I clicked the link for windows and it brings me to a splash page that says that it is scanning for a viruses and it just sites there.

 

[cobaltit]

Link works for me but the URL was rewritten by my mail filter. Here is the direct link:

https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/3cxWindowsUpdater.exe

 

[FuTech-Nel]

Link works for me but the URL was rewritten by my mail filter. Here is the direct link:

https://downloads-global.3cx.com/downloads/misc/ActivationPatch2020/3cxWindowsUpdater.exe

Tried the batch updater and it said that 15.5 SP 6 was installed but I checked the Management console and it did not update. it still says that it cannot connect to the activation server.

 

[NickD_3CX]

You are running the very old version of the Updater.
Please re-download the one from the link you actually quoted and try again.

You will see that the version number is also much much newer...