Solved 3CX STOP Sending Renewal Reminders To ALL Client App Users!!

[uptime1]

We already get extensive emails, messages and notifications reminding us to renew. We're taking care of it.

We DON'T want reminders going out to every user as well. That crosses the boundary and interferes with our relationship with our customer. That's not an area for 3CX to be in, especially when we're hosting.

 

[Naveen | Cal4care]

Hello uptime1,

Why is 3CX emailing my customers directly for renewals?​

1. 3CX sends reminders to assigned partners 30 and 10 days prior to a subscription’s expiry. This is to ensure the renewal is ordered in a timely manner.
2. A reminder is also sent directly to the end user 30 and 10 days before expiration.
3. Partners may view all their renewals in their partner portal under keys in the column “Expiry/Maintenance.”

Things to remember:

• When an end-user’s key is assigned to a partner they cannot buy directly from 3CX.
• You can renew a license at any time of the year without being penalised. Renewing more than 30 days before expiry will prevent reminders being sent.

 

[VasilisV_3CX]

Hi @uptime1,

A few things to add here:

• As per the linked documentation above, partners have a 90 day view of expiring keys. This allows partners to initiate contact regarding expiration long 2 months before 3CX sends an automatic reminder.
• Partners who are less passionate than you about their clients success, have in the past allowed their client's licence keys to expire which seriously impacts their ability to function.
• 3CX has a duty of care to its clients to ensure their system is up to date and will not cause impact to their day to day operations.
• If you're leasing the license keys to your clients, you will be the contact person for the emails. Meaning your clients won't receive them, you will. This may be a solution going forward for you.

 

[uptime1]

Hi @uptime1,

A few things to add here:

• As per the linked documentation above, partners have a 90 day view of expiring keys. This allows partners to initiate contact regarding expiration long 2 months before 3CX sends an automatic reminder.
• Partners who are less passionate than you about their clients success, have in the past allowed their client's licence keys to expire which seriously impacts their ability to function.
• 3CX has a duty of care to its clients to ensure their system is up to date and will not cause impact to their day to day operations.
• If you're leasing the license keys to your clients, you will be the contact person for the emails. Meaning your clients won't receive them, you will. This may be a solution going forward for you.

I don't mind the emails, it's the 3CX System generated message to the 3CX Client (Android) that's unwanted. It seems that message goes to ALL EXTENSIONS. That's too much, too extra and inappropriate. It's like we're being spammed.

BTW, the "duty of care" you stated for clients in NOT yours. It's mine. My customer, not yours. Your claim that it's your customer is like saying because I brought my wife to your restaurant, she's yours. News flash, she's not.

 

[NickD_3CX]

BTW, the "duty of care" you stated for clients in NOT yours. It's mine. My customer, not yours. Your claim that it's your customer is like saying because I brought my wife to your restaurant, she's yours. News flash, she's not.

Wrong example. When you buy a Honda from "Jimmy's Car Dealership", you are Jimmy's customer but also a customer of Honda, and Honda will protect their Band Name if Jimmy starts messing up.

I don't mind the emails, it's the 3CX System generated message to the 3CX Client (Android) that's unwanted. It seems that message goes to ALL EXTENSIONS. That's too much, too extra and inappropriate. It's like we're being spammed.

Noted, we will take your comments into account.

Seeing that there have not been any other comments in this thread in over a month, I will lock it as the is nothing more to add at this point and all the information has been provided.

If there are any changes to the way we notify Partners and/or Customers about Renewals, be sure that will update you accordingly.