3CX Support ticket expiration

[[email protected]]

We pre-purchased 10 (ten) support tickets with 3CX, and used 3 (three). That should leave us with 7 (seven) remaining tickets. However, the support portal shows 0 (zero) available support tickets remaining. This has happened before. I contacted 3CX and they re-added the deleted tickets. Is it normal for 3CX to expire the support tickets after a year or so? I believe the last time we needed support was in 2020. I would like our support tickets back if we can get them. I wouldn't have pre-paid the support if I would have known that 3CX was going to delete our support tickets.

 

[cobaltit]

Not sure as we don't have to buy support tickets. That being said, you might be better off working with partner for issues. They can always escalate to 3CX support if needed and this wouldn't be an issue. I'm sure there's capable partners local to you, and there are several on these forums (like us) that support 3CX clients across the country.

 

[VasilisV_3CX]

Hi @[email protected],

Have you contacted 3CX Support regarding this?