3cx system issue with postmaster.pid and services not start

[king4ever]

hi there

I'm facing an issue with services doesn't getting starts , at event view I got this error " PostgreSQL cannot be found"

any help with this issue

"PG_control doesn't exist , Postmaster.pid doesn't exist

how can I let the system create them
thank you

 

[YiannisH_3CX]

Hello @king4ever

What PBX version are you running? Also which services fail to start?

 

[king4ever]

Hello @king4ever

What PBX version are you running? Also which services fail to start?

Hi there ,
thank you so much for reading my post and try to helping me
the appliance is beronet , 3cx version is 11

I hope you can support me with this issue thank you so much

 

[YiannisH_3CX]

As you are using a very old version i would recommend upgrading to the latest one and see if that resolves your issue. Upgrading will also help you avoid activation issues as older systems can no longer activate against the 3CX activation server due to a certificate change.

 

[king4ever]

As you are using a very old version i would recommend upgrading to the latest one and see if that resolves your issue. Upgrading will also help you avoid activation issues as older systems can no longer activate against the 3CX activation server due to a certificate change.

Thanks for replying me

I can't even open the management how can I upgrade to the new version , also I don't have the Lic file I'm afraid to lose the lic
Can you please explain and help me with this issue

 

[YiannisH_3CX]

In V11 if i remember correctly the backup utility was not part of the management console but was installed as a separate program so you might be able to perform a backup.

The only thing you could try although not sure this is going to work on V11 is the following:

1. ensure all 3CX services are stopped
2. go to C:\Program Files\3CX PhoneSystem\Data\DB
3. rename file postmaster.pid to anything else (skip the the file does not exist)
4. restart 3CX database service.

If successful then proceed in restarting all others 3cx services.

 

[king4ever]

In V11 if i remember correctly the backup utility was not part of the management console but was installed as a separate program so you might be able to perform a backup.

The only thing you could try although not sure this is going to work on V11 is the following:

1. ensure all 3CX services are stopped
2. go to C:\Program Files\3CX PhoneSystem\Data\DB
3. rename file postmaster.pid to anything else (skip the the file does not exist)
4. restart 3CX database service.

If successful then proceed in restarting all others 3cx services.

Good day ,

thanks for replying I just want to inform you that the Postmaster.pid file doesn't exist It was there before but now doesn't exist I don't know what happend exactly

any other Idea with this ????

 

[YiannisH_3CX]

It looks like something got corrupted on the installation. At this point your only option is to install the latest 3CX version

 

[king4ever]

It looks like something got corrupted on the installation. At this point your only option is to install the latest 3CX version

thanks for the prompt answer , I just want to tell you that I'm afraid to lose my lic and configuration , how can I keep my lic active and the configuration with new version

thank you

 

[YiannisH_3CX]

Did you try to create a backup of the system using the backup tool? If you are able to do so then you should be able to follow the upgrade procedure to the latest version. If you do not have a backup and you are unable to perform one then you will need to setup the system from the beginning.
If you have a backup or you are able to perform a backup then the licence should be included in the backup.