3cx TAPI integration with CAS CRM

[FC01]

Hi,

I'm trying to integrate 3cx tapi with CAS CRM so we can get a pop up from CRM when a new call is coming, everything seems to be ok in settings/config, but the pop up from CAS CRM doesn't appear, the support team from CAS CRM told me it's a tapi driver problem because it doesn't send the signal to CAS CRM.
How can i debug to see where is the problem ?
i've attached a screen from CAS CRM, the 3cx tapi service appears in the list, it's selected , but doesn't work.

thank you!

 

[edossantos]

Are you running the 3CX client for Windows in this machine? Is it configured with the same extension number 831?

Please note that this requires a PRO / ENT license in your 3CX server, is this your case?

 

[FC01]

yes, i'm using 3cx client on windows 10 pro, it's configured with the same extension number.
Also we have the PRO license on 3cx server

Product	Professional Perpetual
Version Number	16.0.1078

 

[edossantos]

Go to the folder "%AppData%\3CXPhone for Windows\Logs" and check the 3CXPhoneForWindows.log file. Check all the lines mentioning "3CXPhoneTapiPlugin", so we can see if the plugin is being loaded. If you can't see it, restart the client and check again.

 

[FC01]

Hi,
seems that the tapi plugin is loaded, i've attached the log file

 

[edossantos]

The TAPI plugin is loaded by the 3CX client.

You can use the following tool to check if it's working as needed:
https://www.estos.de/fileadmin/Download/Support-Tool/Test-Tools/EPhone.zip

Unzip the file and run the tool. Then select your extension from the list, and click Start Session. Make a call to your extension and you should see it in this tool.

 

[FC01]

ok, i'll check and i'll come back with feedback

 

[FC01]

that means the tapi driver it's ok ?

 

[edossantos]

Yes, correct, you can see the inbound call details there.

If this is not working with your application, then maybe this app is expecting a full TAPI implementation. Please note that we only provide a partial implementation of TAPI, supporting the following features:

• Inbound call notification: your app will be notified with the caller number when an inbound call arrives to your extension.
• Make call: you can start an outbound call.
• Drop call: you can finish an established call (inbound or outbound)

Anything else is not implemented.

 

[FC01]

ok, i'll send these informations to CAS team to see what we can do
thank you!