3CX Update failed - 16.0.6.655 to 16.0.7.1078 (New 16.0 Update 7 FINAL)

[daveit4r]

Greetings everybody,

we are trying to update our 3CX Phone-System from v16.06.655 to 16.0.7.1078 (Debian 9, Linux-VM running on HyperV).

When selecting the Update via Management-Interface:

- Logout from Management-Interface happens
- Update-Processes on the Linux-system are starting up
- it seems nothing is happening after that



Around 12-15 hours later there comes a Mail, stating "Update has failed" (contents of the "Update.log" as follows. Note: thats all there is, i did not cut anything out. "Holen" = "get" )

OK:1 http://downloads-global.3cx.com/downloads/debian stretch-testing InRelease
OK:2 http://downloads.3cx.com/downloads/debian stretch InRelease
Ign:3 http://httpredir.debian.org/debian stretch InRelease
Holen:4 http://security.debian.org stretch/updates InRelease [53,0 kB]
Holen:5 http://httpredir.debian.org/debian stretch-updates InRelease [93,6 kB]
Holen:6 http://httpredir.debian.org/debian stretch Release [118 kB]
Holen:7 http://security.debian.org stretch/updates/non-free Sources [2.212 B]
Holen:9 http://httpredir.debian.org/debian stretch Release.gpg [3.177 B]
Holen:10 http://security.debian.org stretch/updates/main Sources [392 kB]
Holen:11 http://security.debian.org stretch/updates/main amd64 Packages [753 kB]
Holen:12 http://security.debian.org stretch/updates/main Translation-en [351 kB]
Holen:13 http://security.debian.org stretch/updates/non-free amd64 Packages [5.772 B]
Holen:14 http://security.debian.org stretch/updates/non-free Translation-en [15,7 kB]

Restarting the Linux-VM could not solve this Problem. Is there a special trick with this update, do we need to reinstall?

Any help is much appreciated!

 

[Saqqara]

I would backup the existing 3cx with fqdn and license key, move this file to a local PC

Wipe your existing 3CX server and reinstall using 3CX ver 18 ISO - link to iso https://www.3cx.com/blog/releases/direct-upgrade-v18/

 

[NickD_3CX]

One thing you could try is if your 3CX Server is getting an IPv6 form the DHCP is disable it. Debian 9 and specifically apt does not like IPv6 very much and could be causing you trouble.

If that doesn't work, then you can also try to set the default/standard debian repositories, not a mirror like you seem to have. In /etc/apt/sources.list you need to replace what you have with:

deb http://deb.debian.org/debian/ stretch main
deb-src http://deb.debian.org/debian/ stretch main

deb http://security.debian.org/ stretch/updates main
deb-src http://security.debian.org/ stretch/updates main

deb http://deb.debian.org/debian/ stretch-updates main
deb-src http://deb.debian.org/debian/ stretch-updates main

I recommend just commenting out what is already there with a '#' symbol at the beginning of the line, so if you need to revert for whatever reason, you can just remove the new lines and uncomment the ones you had before.

If that also fails, you should consider doing what @Saqqara said.