Solved 3CX Update Issues

[Schrodz]

Hi,

We have an issue with our call center this morning. When one of the agent are in the Q. They are getting another call come through on line 2. Sometimes 3 calls at one time.

We haven't changed any configs and on the users extension the box "Allow Multiple Calls" Is NOT ticked.

This is causing issues and a loss of calls. I will have to roll back the update if we cant fix this!

Dan

 

[Schrodz]

How do we roll back? No response from 3cx. I also cannot raise any support requests anymore.

 

[jimbo59]

You need an old backup and then uninstall and install the older version.

 

[Schrodz]

I have an old backup, I just would of thought 3CX would have some kind of info, or response

 

[apostolis_3CX]

Hi Schrodz,

Since the option "Accept multiple calls" is not selected for the extension then all of the calls with destination the specific extension, while this extension is already in a call should be forwarded to the "If I am busy or my phone is unregistered, forward calls to:" destination.
What is the destination "If I am busy or my phone is unregistered, forward calls to:" for the extension?

 

[Schrodz]

Hi,

It was set to voicemail. I had someone from 3CX connect to my PBX (Teamviewer) and sort the issue out. All sorted

Dan

 

[apostolis_3CX]

Glad to hear your issue was resolved.