Solved 3CX Update

[peter osazuwa]

Unable to upgrade/update the 3CX system: we are on version 16.0.6.655, which is "Out Of Date" and need to update to the next available version 16.0.7.1078 on the Dashboard.

Following the instruction to update the system produced the following message:

"The 3CX services need to be stopped during the update. Management Console will be unavailable
during this time. An email will be sent to the Admin after the update is complete. Do you want to proceed with the update?"

Confirm update, which I did but it does not update and when I logged back to the 3CX Dashboard to check, no change to the current version 16.0.6.655.

Please, your support and help would be appreciated?

 

[VasilisV_3CX]

Hi @peter osazuwa,

Did you receive any email afterwards stating that the upgrade had failed / succeeded (assuming not in this case)? If you received one, can you attach the logs here?

 

[peter osazuwa]

Hi @peter osazuwa,

Did you receive any email afterwards stating that the upgrade had failed / succeeded (assuming not in this case)? If you received one, can you attach the logs here?

Thank you @VasilisV_3CX, that is the thing, no email received and no response of either failed or succeeded. The system (3CX dashboard) simply logs me off/out, me thinking I will receive an email when the update is through... I have tried doing the same update process many times with various browsers, still nothing!

 

[VasilisV_3CX]

Hi @peter osazuwa,

To confirm, you do receive the other emails, correct? Welcome Emails etc, you are the PBX administrator and normally get all PBX related emails right?

 

[peter osazuwa]

Hi @peter osazuwa,

Did you receive any email afterwards stating that the upgrade had failed / succeeded (assuming not in this case)? If you received one, can you attach the logs here?

A big thank so far, the email was sent to another email address, so that is now fixed.

The update attempts failed and here, below is the log file message:
Hit:1 https://downloads-global.3cx.com/downloads/debian stretch-testing InRelease
Hit:2 https://downloads-global.3cx.com/downloads/debian stretch InRelease
Hit:3 http://update.commanet.co.za/repo/comx64-deb9.x stretch InRelease
Reading package lists...
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en_ZA) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en_ZA) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
3cxpbx : Depends: libfreeimage3 but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
Rollback to 16.0.6.655...
Reading package lists...
Building dependency tree...
Reading state information...
3cxpbx is already the newest version (16.0.6.655).
0 upgraded, 0 newly installed, 0 to remove and 54 not upgraded.

 

[peter osazuwa]

A big thank so far, the email was sent to another email address, so that is now fixed.

The update attempts failed and here, below is the log file message:
Hit:1 https://downloads-global.3cx.com/downloads/debian stretch-testing InRelease
Hit:2 https://downloads-global.3cx.com/downloads/debian stretch InRelease
Hit:3 http://update.commanet.co.za/repo/comx64-deb9.x stretch InRelease
Reading package lists...
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en_ZA) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-amd64/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Packages (main/binary-all/Packages) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en_ZA) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
W: Target Translations (main/i18n/Translation-en) is configured multiple times in /etc/apt/sources.list:1 and /etc/apt/sources.list:2
Reading package lists...
Building dependency tree...
Reading state information...
Some packages could not be installed. This may mean that you have
requested an impossible situation or if you are using the unstable
distribution that some required packages have not yet been created
or been moved out of Incoming.
The following information may help to resolve the situation:

The following packages have unmet dependencies:
3cxpbx : Depends: libfreeimage3 but it is not going to be installed
E: Unable to correct problems, you have held broken packages.
Rollback to 16.0.6.655...
Reading package lists...
Building dependency tree...
Reading state information...
3cxpbx is already the newest version (16.0.6.655).
0 upgraded, 0 newly installed, 0 to remove and 54 not upgraded.

Hi @VasilisV_3CX, thanks again, please do let me if you know how I can get on to fixing this issue.

 

[peter osazuwa]

Hi @peter osazuwa,

Take a look at the following guide

Follow the steps there and let me know if you run into any trouble.

Ok, great and thank you @VasilisV_3CX , I will plan and send a change request in to seek approval to action, I will keep you posted on how I got on, much appreciated.

 

[VasilisV_3CX]

Great, thanks for the update. Will await your next update.

 

[peter osazuwa]

Great, thanks for the update. Will await your next update.

Hi @VasilisV_3CX, I now have the go-ahead for the change, I need to clarify something or ask another question before I try Method 1. Our 3CX deployment is on iTAs to COMX connections that were preset by the Farsouth technician, who as far as I can remember said we should not do any on the iTA’s or the comX and to always work through the 3CX dashboard. I am checking this would not impact our current configuration?

 

[VasilisV_3CX]

Hi @peter osazuwa,

I'd suggest speaking with Farsouth to assist you with the upgrade, as they're the ones who originally set up your network.

 

[peter osazuwa]

Hello @VasilisV_3CX, massive thank you for your help and support. We have managed to resolve and upgraded to v18! It was a long and eventful upgrade as there were a few distinct elements... the OS, 3CX appliance and Far South virtual gateway... The team at Far South was excellent and is now providing us with operation steps/guide document to ensure the environment stay updated. I guess we learn a few things, above all to ensure we keep and stay updated on the latest versions! Thanks again.

 

[VasilisV_3CX]

Very glad to hear that you're all up and running now @peter osazuwa! Great to hear that your partner was helpful as well! If you require anything else feel free to open a new thread!